Customer Satisfaction Survey

A customer satisfaction survey is an ever increasingly important tool used to analyze current customers. They allow you to gauge the feelings of your customers for your brand, product and image, and can help you learn how to improve your company and increase profit margin.

What are customer satisfaction surveys used for?

Customer satisfaction surveys are an important tool in any company’s arsenal and should be done as often as possible. Satisfaction surveys for customers can be conducted through various means, including sending a customer a follow-up email with the survey inside, having a customer fill out the survey directly after a checkout process, or doing a phone interview with the customer about your company.

Who needs to conduct satisfaction surveys?

Anyone who wants to dig deeper into their customers’ psyche and understand how their customers feel about their product, brand, or company. Every company from small local business to the largest global company needs to understand their customer’s wants and needs and running a customer satisfaction survey can only help to improve this understanding.

How do I start creating a customer satisfaction survey?

It’s really simple to do (and SurveyGizmo makes it 10 times easier because we have 4 pre-made Customer Satisfaction templates).

Step #1 – Create an account (Click the orange button in the upper right hand corner of this page)
Step #2 – Login into your account and start creating your first survey
Step #3 – When your are choosing your survey select “Start with a pre-made survey” and choose one of the Customer Satisfaction templates. (See Below)
Step #4 – Edit and add questions to your survey, Publish it and start collecting your customer feedback right away!