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10:46
May 27, 2008
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ryanp
New Member
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As of the last couple of days, all of my results have shown up as abandoned! I’ve even tried it myself (filling out all questions and submitting it correctly) with no luck. Its beginning to worry me as I haven’t gotten any “good” responses as of late.
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2:21
May 30, 2008
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Julie
Guest
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We are having the same problem with both a new survey added today, and existing surveys that were functioning properly until now. Any resolution?
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2:36
May 30, 2008
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Beth Allen
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We, too are having the problem and it happened to correspond with an important message we sent out to encourage people to participate in one of our surveys. Over 2000 abandons!
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6:13
May 30, 2008
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Chad
Moderator
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Hello everyone,
We’ve been experiencing a high volume of responses lately and the response spooler has been having trouble keeping up.
Let me assure all of you that no data is ever lost in our system, we have multiple backups of any data that comes to our server. All the spooler does is change the status of a response from In Progress or Abandon to Partial or Completed.
If the spooler is too busy to get to a response the response will become marked as an Abandon. The spooler has caught up now. I’ve checked all your accounts and your responses all seem ok.
Please let us know if you’re having any further problems,
Chad
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1:08
May 31, 2008
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Julie
Guest
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Chad said:
Please let us know if you’re having any further problems,
Chad
Thanks for the update Chad,
It looks like we’re still having problems. We’ve had a handful of responses marked as abandoned for just under 24 hours now.
On a related note, when the response spooler is overwhelmed, is it possible to give priority processing to Enterprise accounts? We’ve signed up for an Enterprise account, in part to have access to the embedded reporting, but the reports are not updating.
Regards,
Julie
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Hi Julie,
The reports will start refreshing again a little later today. We’ve stopped the scheduler briefly to upgrade it this afternoon. (You can still re-run the reports manually, of course).
The abandons you are seeing are likely legitimate abandons. The response processor is running and doesn’t have any back log.
Normally the response processor works in virtually real-time for all responses. The backlog on Friday was caused by our development team as they setup our new testing environment.
Cheers,
-Christian
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4:26
June 7, 2008
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togepi
Guest
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hi christian,
as of now, my survey is still showing all responses as abandoned. is there still a problem? it would be horrible to ask the respondents to re-fill in the survey…
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7:31
June 7, 2008
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moumouren
Guest
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Yea, i’m experiencing the same problem too. Then, i cleared all my responses and did the survey myself and the situation did not improve. Only the number “abandoned” surveys increased. The number of “completed” surveys remains at 0.
Can anyone please solve this bug problem asap?
Thanks alot!
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8:40
June 7, 2008
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Mario
Moderator
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Just an FYI, no data is ever lost, so you would not need to ask respondents to fill out the surveys again.
That being said, our processor that converts those abandons to partials and completes once it has gone through them was offline for a few hours. It has now been reset and is processing through all the saved responses. You will see your abandons go down and your partials and completes rise. I expect it to be completely caught up within the hour. Thanks for your patience.
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