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All Survey Links Broken? – Display “No” insetad of survey

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UserPost

7:12
September 29, 2008


CCSchris

New Member

posts 2

Hello!    All of our survey links appear to be broken, when the respondant clicks on the link a white screen with the words “No” appears.  

Example: http://www.surveygizmo.com/s/70655/job-app-test

I have also tested other users links from the forums all of which have the same result.


Help!

7:23
September 29, 2008


Christian Vanek

Admin

Cambridge, MA

posts 838

Chris,

Thanks for reporting this.  I just noticed it a moment ago myself. It's only one of our servers doing this.  I am trying to figure out why and corretc it right now.  I have taken the server out of rotation (5-10 minutes for it to drop out) until it's fixed.

Any one comong to the site for the first time in 20 minutes will no longer get it.

-Christian

7:52
September 29, 2008


Christian Vanek

Admin

Cambridge, MA

posts 838

CCSchris,

This server has now been fixed.   Luckly it only effected a small number of people today.  We implimented a new load distribution system today to be able to handle greater volumes of traffic.  This was a problem with one of the new servers added this afternoon that was slightly misconfigured. 

I'm sorry that it escaped our notice during testing this morning! 

-Christian

8:02
September 29, 2008


CCSchris

New Member

posts 2

You rock!

Thanks Christian for the quick fix  Cool

Chris



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