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8:42
March 17, 2009
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Erica
Guest
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A few of the participants, but not all, have said they clicked the “back” button only to be taken to the “Thank You” page. What can be done about this? I still want their complete responses.
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9:15
March 17, 2009
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jonathan
Admin
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Hey, Erica!
I tried to take a look at your survey to see for myself, but I couldn't find an account under the email address you used to make this post.
Typically, this happens when there is an unnecessary simple or advanced page jump in your survey. IE, if you made a question “Go to page 2 or 3″ on Page 1. Option “3″ skips you to page 3, and you also set option 2 to jump to page 2; this would cause a problem because page one would default to page 2 anyway,so the page jumping logic telling it to jump to page two causes consistency problems.
If you confirm that you don't have any unnecessary page jumping in your survey and still can't resolve your problem, could you please provide me with the information to look up your survey so I can resolve this for you?
Thanks!
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Jonathan Turk, SurveyGizmo Account Manager
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2:59
July 2, 2009
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Tammy
Guest
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Hi Jonathon,
I have this problem in my survey too. I've narrowed it down to when you hit BACK on a page that was jumped to past a bunch of “hidden unless…” pages. Which is about 80% of the survey! (this was my solution for image selections not piping through to subsequent questions).
I'm tempted to remove the back button from the whole survey to avoid this, but there is a beginning section of the survey that is all text and less jumpy and logic-y that really needs to allow the user to go back one page.
Do you have any suggestions? Thanks.
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1:59
July 3, 2009
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Mario
Admin
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Your survey is pretty big, but an example that would cause this effect is on page 2 of your survey CHANNEL ADVISOR site builder, you have simple page jumping on question two, and if they select “Brand new design, starting from scratch.” it is set to JUMP to page 3. This is the natural flow, so switch this to 'next page' within simple page jumping (gear icon). This is the most common cause of the issue you ar experience, should be fine with your survey's show-when rules.
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Mario Lurig
Sales Engineer – SurveyGizmo
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3:47
July 4, 2009
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Tammy
Guest
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I think my survey is too complicated and messy to rely on Next Page. It's actually easier for me to have pages jump to what I know is the right page than to try and figure out what “Next Page' would be when there are 20 pages in between. So, that said, I had to just remove the back button from the survey. We'll see how it goes. :)
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2:41
July 16, 2009
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pguardini
Guest
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Well, I don't like to HAVE TO remove the back button because of this strange behavior. I think the problem relies in the show/hide pages that goes into conflict with the back. My page 10, for example, become magically page 8 when my pages number 4 and 5 are hidden. WHY then? In my logics, the number of pages must not be changed by the show/hide, otherwise everything goes very complex…
It's a pity.
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8:21
July 16, 2009
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jonathan
Admin
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Hey!
When you use Show/Hides to HIDE a page, it literally doesn't exist – so it will not get numbered, subsequently changing the page numbers of future pages.
Simple Page Jumping uses page numbers (its simple), so mixing simple page jumping with page show/hides is generally not a good practice.
Advanced page jumping, on the other hand, uses page ID's, so any instance of a simple page jump you currently have can just be replaced with an advanced page jump, you can leave all of your show/hide logic as it is and you'll be good to go.
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Jonathan Turk, SurveyGizmo Account Manager
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