Support Forums

Hallo, team!  I encountered another strange error.  I'm referring to this survey:

https://app.sgizmo.com/surveybuilder/survey_response_view.php?id=21386

That survey is set up to send an e-mail on the thank you page.  The e-mail goes to one of our local administrators who has a user account.  On Tuesday, August 24th, she received an e-mail that looked like a response.  Here's the beginning of that e-mail (which is relevant later):

(Certain fields X'd out to protect the innocent)

She then logged into the Giz to take a look at the full response. But when she looked at the overview page, the response was not there. So she wrote to me asking what was up.

So I logged in and looked at the survey responses. Sure enough, I didn't see any response that matched. So I did a quick search for “Cherian” in the responses.

The search yielded 1 result, but “Cherian” wasn't actually in the record anywhere. In fact, it seemed to be totally blank. I clicked on the response to get a closer look.

Now here is where things get very strange. The first thing I saw was the the URL for the response looked like this:

survey_response_view.php?id=21386&rid=
That's not a typo. There was no string after the rid= variable. Getting into the details of the response yielded showed a totally blank survey and, at the bottom, under the “Action Log: Email to Administrators”, I saw the following error message:

Any ideas?

Hi Steinhardt,

Would you mind sending us the full version of the email to support[at]sgizmo.com?  Also any further information like the exact date and time your admin received the email would be really helpful.

Thanks,

Chad

Hi just an update!

This is definitely one of the most puzzling questions I have received.   I have narrowed down the search and should have the response restored by the end of the day.

Cheers,

-Christian