| User | Post |
|
7:31
May 15, 2009
|
Shawn
Guest
| | | |
|
| |
|
|
1-Data that should be in a report is missing. Surveys are all good, but not acknowledged in the reports.
2-Reports say that they have included all the surveys, but data missing.
Never had these issues in the 3 years of using this service!
|
|
|
3:36
May 16, 2009
|
jonathan
Admin
| | | |
|
| posts 1129 |
|
|
Hello, Shawn!
Sorry about that! Whats happening is that your reports and exports are pulling the right information, just not all of your completed responses.
We just finished putting up our new server over the weekend and we started copying over the response data from the original server. The server just caught up, so now we're making it available for reports and exports to pull new data from it – it took just a little while for the server to process-in. You should be good to start pulling your data again in about 5 minutes. Thanks!
|
Jonathan Turk, SurveyGizmo Account Manager
Did this answer help? Let us know!
Want to be a SurveyGizmo Expert? Learn here!
|
|
|
11:03
May 16, 2009
|
Shawn
Guest
| | | |
|
| |
|
|
jonathan said:
Hello, Shawn!
Sorry about that! Whats happening is that your reports and exports are pulling the right information, just not all of your completed responses.
We just finished putting up our new server over the weekend and we started copying over the response data from the original server. The server just caught up, so now we're making it available for reports and exports to pull new data from it – it took just a little while for the server to process-in. You should be good to start pulling your data again in about 5 minutes. Thanks!
Still no luck. Data missing. 5-15-09 @ 11:00pm pt
|
|
|
8:19
May 18, 2009
|
jonathan
Admin
| | | |
|
| posts 1129 |
|
|
Hello, Shawn!
What data is missing or innacurate? Can you tell me where you see the innacuracy?
Thanks!
|
Jonathan Turk, SurveyGizmo Account Manager
Did this answer help? Let us know!
Want to be a SurveyGizmo Expert? Learn here!
|
|
Forums
Topic Locked
Topic RSS 
