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Encoding problem in export to excel (cyrillic data, Russian)

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12:28
August 26, 2008


Alexandr

Guest

Hello!

Excuse me my bad English. I've created survey in Russian, all responses are in Russian, cyrillic encoding. Here: Reports > Browse Responses all data shows correctly:

“Раз в 2-3 месяца”,

“В двух - трех”

etc.

But when exporting in Excel and downloading, all data shows incorrectly:

“Несколько раз в месяц”

etc.

Please fix this problem

2:51
August 26, 2008


Mario

Moderator

Boulder, CO

posts 607

When exporting to text, choose the .csv file rather than the .xls file, which is UTF-8 compliant and supports all foreign characters. the .xls library we use does not support creating the files with the proper foreign characters, but EXCEL will open the .csv file without issue.

10:40
August 27, 2008


Alexandr

Guest

thank you, now it's OK.

9:04
November 7, 2008


Yuri

Guest

I exported my contacts (written in Russian) from LG KE800 cell phone

Export was done in tool “LG Mobile Sync”.

All russian text is mangled. From “LG Mobile Sync” I exported to Excel, but

still have mangled text. How to fix?


Thanks

Yuri


5:27
November 7, 2008


brittany

Moderator

Boulder, Colorado

posts 136

Hi Yuri,

Have you tried using an export from a computer instead of a cellphone?

Thanks!

Brittany

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