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Forums Bugs Finished survey become abandoned or partial

Finished survey become abandoned or partial

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8:39
April 30, 2009


Rosanne

Guest

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I finished a survey by answering all the required questions, deliborately leaving some of the questions (not complusory one) to be blank and submited it finally. (cus not all the questions is needed to be answered or can be answered)

However, when I tried this at the first time, it appeared the survey I haved completed to be catergorise as partial

Then I tried again, the second time, it appeared to be abandoned.

So, is there any setting problem?

11:42
April 30, 2009


jonathan

Admin

posts 1129
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Hey, Rosanne!

We have had a lot of people taking surveys today and our response processing queue is rather long at the moment.  Thus, surveys are going to take longer than usual to display as completed in your overview.  There will also be false abandons; surveys that take so long to process that our system mistakenly identifies them as abandoned.  Don't worry!  They will move to completed as soon as the response is processed.  Sorry about the delay!

Jonathan Turk, SurveyGizmo Account Manager
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7:26
May 3, 2009


Rosanne

Guest

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3

ok。。

It seems it become completed now.

Thanks

8:10
May 3, 2009


Christian Vanek

Admin

Cambridge, MA

posts 838
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4

Rosanne,


Good.  We are all caught back up after Friday's slow period.  Sorry about the trouble!


Cheers,


-Christian
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