Support Forums

Questions about surveying? How does this thing work? We're here to help!

The Forums are now closed, because much of the older info is out of date.

Check out our Knowledge Base, ask a support question: Support.SurveyGizmo.com or ask a sales question with our Sales Contact Form.

Current User: Guest

Individual Reports not showing responses to Radio Matrix Questions

Topic Locked
UserPost

4:46
June 4, 2008


tkiyak

Member

posts 4

I just created a survey and have been trying to test it with a couple fake responses before I launch it. I have several table/matrix questions with radio buttons.

The summary report and the export of the results both show my responses correctly. But, when I choose “Browse Responses”, I don’t see any of the responses I entered for the matrix radio button questions, they all show up blank.

I saw a similar bug being reported last November (see thread) but I don’t know if they are related.

Thank you in advance!

10:18
June 4, 2008


Mario

Admin

Boulder, CO

posts 994

Tables with radio buttons currently are experiencing this bug and it is getting corrected. As you may already be aware since the reports are displaying properly, that the data is not lost, it is just not being shown while the bug is still present. Hang tight, should be fixed up soon.

Mario Lurig
Sales Engineer – SurveyGizmo
How was my customer service? Provide feedback!

10:38
June 4, 2008


Mario

Admin

Boulder, CO

posts 994

All fixed up!

Mario Lurig
Sales Engineer – SurveyGizmo
How was my customer service? Provide feedback!

8:29
June 5, 2008


tkiyak

Member

posts 4

Hi Mario:

Thank you. I can confirm that I now see the “X”s in the individual reports.

May I recommend, though, that the “X”s be center-aligned instead of left-aligned? Since the column headers are center aligned, it would be more legible that way.

Thanks,

9:12
June 5, 2008


Mario

Admin

Boulder, CO

posts 994

Sign-in to your account and as of this past Wednesday, in the top right of the page, there is now a link called ‘Suggestions’. Just fill out that survey and we can have your feature request all in one place.
Yeah, I know it’s a painfully simple suggestion, but that survey helps all feature requests be processed by the developers in a timely manner, and now there is a forum post about the new addition. yay!

Mario Lurig
Sales Engineer – SurveyGizmo
How was my customer service? Provide feedback!



The Forums are now closed, because much of the older info is out of date.

Check out our Knowledge Base, ask a support question: Support.SurveyGizmo.com or ask a sales question with our Sales Contact Form.