Support Forums

Questions about surveying? How does this thing work? We're here to help!

The Forums are now closed, because much of the older info is out of date.

Check out our Knowledge Base, ask a support question: Support.SurveyGizmo.com or ask a sales question with our Sales Contact Form.

Current User: Guest

Invitation test: says no “trackable survey link merge code”

Topic Locked
UserPost

11:35
September 18, 2008


lizziebob

Member

Illinois

posts 10

I've sent myself a few test messages and was finally able to access and complete the survey once I unchecked the advanced “e-mail only” option. However, on the test screen, I still am seeing the message that “Content does not contain a trackable survey link merge code” for both the text and html versions. Is this because it is a test invitation only?

(It is the survey titled “Title IX.”)

12:08
September 19, 2008


Mario

Admin

Boulder, CO

posts 994

Yes, 'email invitation only' will restrict you from testing with a TEST invite, it must be a real one.

Secondly, I looked at that survey and the email invite list and there are no warning as you mentioned, and when I EDIT CONTENT on the invitation, it looks fine, so maybe I'm missing something or it was changed in between your post and my reply?

Mario Lurig
Sales Engineer – SurveyGizmo
How was my customer service? Provide feedback!

5:08
September 19, 2008


lizziebob

Member

Illinois

posts 10

Nope, same thing–when I go to the invitation for this survey and click “test,” on the panel that is titled “Checking for Common Errors and SPAM Score” is the message “Content does not contain a trackable survey link merge code ([%%SurveyLink%%])” for both the text and html versions.

8:52
September 19, 2008


cheri

Admin

posts 846

Hi.

That message you see is a bug in the email invite SPAM filter tool and it will not affect  your mailing in any way.

We checked to make sure your Email Invitations will have the correct link in them when you send the invitation. Your invitation content is fine.

We will have that bug fixed some time next week.

–Cheri


9:22
September 19, 2008


lizziebob

Member

Illinois

posts 10

Thanks so much, Cheri!



The Forums are now closed, because much of the older info is out of date.

Check out our Knowledge Base, ask a support question: Support.SurveyGizmo.com or ask a sales question with our Sales Contact Form.