Support Forums : No of completed survey responses doesn't match all answers to mandatory questions

Hi,

I have just taken down a survey for which I had received 75 completed responses. However, for most of the mandatory questions in the survey, I can only see 74 responses - whatever happened to the data for my 75th respondent for these mandatory questions???

I double-checked the survey design, and confirmed for myself that all of these questions (I listed them below, alongside with my user account and the survey name) were indeed mandatory.

So my puzzle is, how could my 75th respondent not have given an answer to the (mandatory) questions 1, 2, 3, 6, 7, 8, 9, 17, and 20 in the survey, but *did* answer (also mandatory) questions 18 and 24? Or did the system swallow up the 75th response for these above questions? Or am I doing something wrong when retrieving the data here??

Have you seen this before, and/or could you point me towards possible explanations for this?

My user account is — and the culprit survey is ” Psychological Services Access for LGB Military Service Members”.

Thanks!

I don’t know if it’s one respondent in particular who didn’t respond to all questions, or if this happened for several respondents for different questions. I’m sure you could find this out if you checked over the response ID’s yourself.

My problem is that I have 75 completed surveys, with 11 mandatory questions (as listed above). But for 9 of these 11 questions, I only have 74 answers.

Can you explain how this can be?

Ta…

Juttko,

I checked our records and that day Oct 7th was the day of one of our server issues — thanks to a telecom messing with the main lines to our datacenter.

I reloaded the data for this ‘missing’ survey response from the backup. So the response is back in pristine condition.

Re-run your report — you shouldn’t have any trouble now getting 75 responses ;)

-Christian

Jutta,

Sorry about the delayed reply! I checked your survey and it appears that that question wasn’t required. It was just using the required merge code to place the asterix in there.

One of your participants, likely unintentionally, skipped it and because the ‘required’ flag wasn’t checked it allowed them to skip it.

I must have told you guys how to use the [%%Required%%] merge code to position the astterix becuase it’s not common knowledge.

It’s basically a way to move the asterix to a position of your choice in required questions… but you can also use it to make a question seem required even when it’s not.

Christian

Christian Vanek said:

Jutta,

Sorry about the delayed reply! I checked your survey and it appears that that question wasn’t required. It was just using the required merge code to place the asterix in there.

One of your participants, likely unintentionally, skipped it and because the ‘required’ flag wasn’t checked it allowed them to skip it.

I must have told you guys how to use the [%%Required%%] merge code to position the astterix becuase it’s not common knowledge.

It’s basically a way to move the asterix to a position of your choice in required questions… but you can also use it to make a question seem required even when it’s not.

Christian

---

Hi, I am having this same problem of not having all my required questions answered. I have 489 total responses, but only 487 responses for my two required questions. Could a server issue have caused this in which case the data is still floating around, or do I not have my required questions set up properly?

---