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Problem with Editing a Published Survey

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UserPost

10:22
May 21, 2009


CM

Guest

When I edit a published survey, then click Publish and copy the “new” code to my site, the new version doesn't display the changes, even though the Survey Gizmo Preview tab shows the changes. Am I missing a step here? I am using the Javascript version of the code.

12:09
May 22, 2009


jonathan

Admin

posts 1129

Hello, CM!

The javascript embed code will not change, so you don't need to paste any new embed code onto your website.

When you embed your survey using Javascript, then visit the survey, you are cached in that version of your survey by a cookie (a variable) placed on your computer. You won't see changes made to the survey.

What you'll want to do is clear your cache and other temporary internet files, then reload your page and you'll see the new version fo the survey.

We do this because, imagine you're in the middle of a survey and the survey creator moves a required question from page 2 to page 1 while you're already one page 1, then you click to page 2 – you would miss that question entirely if we didn't cache you in the version of that survey that you've started.

I hope this helps!

Jonathan Turk, SurveyGizmo Account Manager
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The Forums are now closed, because much of the older info is out of date.

Check out our Knowledge Base, ask a support question: Support.SurveyGizmo.com or ask a sales question with our Sales Contact Form.