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8:03
May 26, 2009
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kfield@lsac.org
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For survey titled, LSAC Law School Support Services Post-training Survey, question 2 asks “Name of LSAC Law School Services staff member on-site.” When you are viewing the Browse Resonses list, the correct names are displayed for this question. However, when you select View to view the details of any of the responses, the name Chad Goldberg appears for every single one instead of the correct one. How do I correct this?
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10:10
May 27, 2009
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jonathan
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Hey, kfield!
Sorry aboutt that – we made an update to our individual response page recently, and missed a little bug. Don't worry, your data is stil safe, completely secure and accurate in your reports and exports – we just had a small display issue in that one page.
Its been fixed and should match the response data everywhere else.
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Jonathan Turk, SurveyGizmo Account Manager
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9:38
June 9, 2009
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kfield@lsac.org
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Having an issue with this again. Same survey, same field of information. Any responses up through May 5th are showing the incorrect report name. For example, Brian Brillman was the answer selected. But the result showing in the field is Cory Robbins: Brian Brillman. I had checked during my last post to make sure the report values were all correct for their answer, and they were. Since then, I had corrected Cory's name in the report value field. The title field was correct but his name was spelled wrong in the report value. That is the only change I had made. The most recent responses, June 5th, display correctly, Brian Brillman: Brian Brillman. Can the older responses be corrected?
Thanks.
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9:04
June 10, 2009
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jonathan
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Hello again!
I looked through several of your responses, and I wasn't able to see anywhere that it said “Cory Robbins: Brian Brillman”. That being said, you did also change your reporting value, even if only to fix a spelling error, which could skew earlier responses that had already selected that specific option, but insofar I wasn't able to find a problem. Could you give me a specific response ID that shows this way so i can look into it further?
Thanks!
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Jonathan Turk, SurveyGizmo Account Manager
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10:26
June 10, 2009
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kfield@lsac.org
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Response ID: 29422010 Go into View and you will see that it says Cory Robbins: Brian Brillman
Thanks.
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3:46
June 11, 2009
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jonathan
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Thanks!
I do see what you've mentioned, unfortunately, we're designed around unchanging reporting values – and you've changed your reporting values, which has offset the option sku's, so in the browse responses and individual response PDF's only, they will appear strangely. This is why there is a warning message anytime you change a reporting value once your survey has already collected information.
Right now, your reports and exports will be fine – and the individual browse responses will have the correct reporting value (the text on the right of the colon, Brian Brillman) but it will be incorrectly referencing the option title (on the left, Cory Robbins).
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Jonathan Turk, SurveyGizmo Account Manager
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12:02
June 12, 2009
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kfield@lsac.org
Member
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I understand what you are saying about me changing the report value, but what I don't understand is how that caused Cory Robbins to be associated with Brian Brillman. It's not like I accidentally put Cory Robbins for Brian's name and then changed it. All I did was remove the “e” from Cory's name. And why would it affect only Brian's selection and not any of the others. I'm not splitting hairs, I'm just trying to understand. Could it be that this is just a vestige from the problem that occured in the first place. I mean, when I first looked at this, on the report value was being displayed not the “value: value” could it be that it was an issue before, but I didn't know because I didn't see that value before? As long as it is okay going forward, I'm okay with it.
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3:42
June 13, 2009
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jonathan
Admin
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Hey, kfield!
When you change a reporting value, you essencially are deleting an option and creating a new one as options titles and option sku's (ID's) are all built off of the reporting value, which is what stores the data. By changing the reporting value and thus giving the question a whole new option with a new sku after you've already collected data, previously collected responses may not reference the right option title by getting the reorting value->referring to the sku->and getting that skew's title. There's not a missing sku in the “list” of sku's, which is causing this problem. On the other hand, this will not effect the reporting value of any responses you've already collected, or your data exports, only the individual response view of previously colelcted responses will be effected.
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Jonathan Turk, SurveyGizmo Account Manager
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6:02
June 15, 2009
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kfield@lsac.org
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Thank you. I will remember this in the future and share this information with my team.
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