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Single-use passwords, multiple surveys and reminder emails

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9:46
April 30, 2009


sdowney

Member

posts 5

I have four surveys to be filled out by a group of 35 people, through email invites only. Each survey is protected with a single-use password and each individual gets a unique password. For each survey, I used the SG password generator and set Access to “single-user”. I copied the passwords, combined them (offline) with the email addresses and uploaded them to SurveyGizmo. Passwords are stored in the Custom1 field, and the invite text modified to include the password.

So, I sent a total of 35 x 4 emails. Each of those emails had a unique password. Each lists of 35 passwords was generated by the SG password generator for that survey. (Passwords could only be used for one survey, and only used once.)

Everything worked fine when I sent all four survey invites (sent about 1 month ago). 


HOWEVER, yesterday I sent reminder emails for 3 of the 4 surveys. Immediately I received reports of log-in problems.  I discovered that the passwords stored in the Custom1 field in ALL FOUR contact lists had changed to the passwords I assigned in the LAST of the four surveys. (“John Smith” had the same password in all four contact lists, were originally, I had given him a unique password in each list.)


The passwords sent in the reminders emails for surveys 1, 2 and 3 were the paswords generated for survey 4, so anyone trying to use them (for anything other than survey 4) would get a log in error.

Sounds like a bug to me, or was it user error on my part?Surprised

8:12
May 1, 2009


jonathan

Admin

posts 1129

Hey, SDowney!

Woops! Sorry about the confusion there! The Email invite contact list's variables are global across your account, so if you change the name of a given email address, or their address, it will change across the account for you. This keeps it consistent so that if you change vital information, you don't have to go digging through the rest of your surveys and invites to find that person and “fix” the change in all of their entries.

That being said, when you changed the Custom 1 field, it changed it for that contact, not for just that survey.

Jonathan Turk, SurveyGizmo Account Manager
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