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Forums Bugs Survey Closed?

Survey Closed?

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6:13
October 2, 2009


Joao

Guest

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1

HI,


I'm ready to send my survey, but when i do test it, i receive the email but when i try to complete survey it says that “Online Survey Closed”!


I haved publish it, but doesn´t seem to work… can you help me?


Thanks

7:19
October 2, 2009


cheri

Admin

posts 846
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2

Hello.

Yes, it is normal. No worries, though.

The reason you get that message is because your survey is restricted to Email Invitees only. The test email is not a real email invitation. That is why you cannot access the survey using the test link.

To view the survey using your test link, go into Edit Survey => Advanced Options and uncheck the box labeled 'Email Invite Respondents Only' in the Access Controls section. Be sure and save your changes. Then you will be able to see the survey with your test link. If everything is in order, then you can turn the Email Invite restriction back on.

Thanks for using our software!

Best,
Cheri
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The Forums are now closed, because much of the older info is out of date.

Check out our Knowledge Base, ask a support question: Support.SurveyGizmo.com or ask a sales question with our Sales Contact Form.