Support Forums

I've gotten a couple complaints from participants that they stopped receiving survey invitations, and they're not in their spam filter. When I check the status of the invitations sent, these particular folks addresses show no irregularities (they have not unsubscribed and it doesn't have that red box with the minus sign). Participation has been trending down over the past month despite the addition of new members and the expectation that it would trend up (it's a presidential election poll and things are heating up). So I worry that the problem of those not receiving invitations may be much larger than two people (those who complain of problems typically represent a much larger group in this project).

Is this something you can check on?

Thanks,

Martin Wisckol, The Orange County Register, OC Political Pulse

It's the most recent survey I've launched. It has 8-18 in the title.

Cheri — Can you tell me how to “put a ticket into support”? Do I just send an email to someone? Problem seems to be growing, judging from the poll I sent out yesterday.

(Yes, a lot of participants! That's why it's particularly troublesome, since it took a lot of work to recruit all these people.)

Thanks, Martin

We encounterred the same error. My colleaguethem sent 14 invitations to me yesterday and only 3 reached my email box. There are no remaining email in message queue in our mail servers.