Support Forums

Questions about surveying? How does this thing work? We're here to help!

The Forums are now closed, because much of the older info is out of date.

Check out our Knowledge Base, ask a support question: Support.SurveyGizmo.com or ask a sales question with our Sales Contact Form.

Current User: Guest

Unable to downgrade account

Topic Locked
UserPost

10:01
June 3, 2009


Lee

Guest

Hi

I have unsuccessfully tried several times to downgrade to the free account (I have the admin access) and even completed the exit survey. Yet still the account is showing the enterprise level.

Please would someone alter this for me.

Thanks

Lee

10:21
June 3, 2009


jonathan

Admin

posts 1129

Hey, Lee!

Woops! Don't worry, your account is downgraded – when you downgrade, we continue to give you the plan you had already paid for through the rest of the month you've already paid for it, once your monthly billing cycle comes back up, thats when you're account will go down to the level you've picked.

Jonathan Turk, SurveyGizmo Account Manager
Did this answer help? Let us know!
Want to be a SurveyGizmo Expert? Learn here!

2:03
June 4, 2009


Lee

Guest

Thanks for letting me know.

A note like the above would be useful on the downgrade page, maybe?

Cheers

2:04
June 4, 2009


Mario

Admin

Boulder, CO

posts 994

We include a note after you click Downgrade (and confirm) to notify you of this change. I'll see if the UI team can make it visible prior to clicking the link.

Mario Lurig
Sales Engineer – SurveyGizmo
How was my customer service? Provide feedback!



The Forums are now closed, because much of the older info is out of date.

Check out our Knowledge Base, ask a support question: Support.SurveyGizmo.com or ask a sales question with our Sales Contact Form.