Support Forums

Questions about surveying? How does this thing work? We're here to help!

The Forums are now closed, because much of the older info is out of date.

Check out our Knowledge Base, ask a support question: Support.SurveyGizmo.com or ask a sales question with our Sales Contact Form.

Current User: Guest

Forums Bugs wordpress Javascript survey sometimes no render

wordpress Javascript survey sometimes no render

 Topic Locked
Page:   1  
UserPost

11:18
June 16, 2008


Alex

Guest

 Report Post
1

I have a survey at this link, but if it is accessed from a link on my wordpress instance it does not render the survey. If I go directly to it from the link it works.

Example: THis link works: http://all3sports.net/?p=99

From there click on the Home tab; where the latest news also should show the survey. The survey does not render without a F5 refresh of the page.

11:56
June 16, 2008


Chad

Admin

posts 776
 Report Post
2

Hi Alex,
The survey showed fine for us. What browser are you using?

Thanks,
Chad

Did this answer help? Let us know!
Want to be a SurveyGizmo ninja? Learn here!

4:29
June 17, 2008


Alex

Guest

 Report Post
3

IE 6 SP2 does not work, but Firefox does. Have not tried IE 7 yet.

8:29
June 17, 2008


cheri

Admin

posts 846
 Report Post
4

Hi, Alex.

I checked your survey in IE 7. It looks okay. I don’t have IE6. But let me give you a couple of suggestions that might help. If these don’t work, get back to us and we will have a tech test it with IE6.

1. Try using the Embeddable theme for your survey. I think your survey will look better and it may solve the problem.

To switch the theme, go to Look&Feel -> Click to switch themes.

2. Try the iframe option for embedding your survey on the Publishing page. If you use this option, you will need to adjust the width and height in the css.

I hope this helps, Alex.

–Cheri

5:03
June 18, 2008


Alex

Guest

 Report Post
5

Thanks. The iframe and embeddable theme did the trick.
Page:   1  
Topic RSS 


The Forums are now closed, because much of the older info is out of date.

Check out our Knowledge Base, ask a support question: Support.SurveyGizmo.com or ask a sales question with our Sales Contact Form.