Support Forums

On a related note, I’m wondering whether the skip logic will let me do something similar. In particular, I have a set-up like the following:

Are you familiar with each of the following organizations:
Yes A little Not Really What?
Org A
Org B
Org C

I would like for the yes/a little options to then go on and ask for opinions about the orgs people have heard of. Can I do this? I’ve not yet figured out how if so.

Thanks!
Christine

Thanks, I would appreciate that. I only have two surveys in my account — the one I’m working on and an earlier version of that saved as copy — so it should be easy enough to see.

I’ll give you the full detail of what I’m trying to do, and then any advice would be appreciated.

Pg 5, question 15, contains some options sorted by employment area. Depending on that area, I then want to ask people about specific organizations they may or may not be familiar with. So, for example, only asking marketers about marketing associations and accountants about accounting associations. I’m doing that now using the page suppression feature, although I’m also wondering whether I can have two anwers point to the same page (e.g. the lists are the same for marketing and communications people). If not, not a big deal, I’ll just create duplicate pages to handle that.

But, my main question is, once you get to the right page for each subgroup, I have a series of questions to ask. It starts with whether people have heard of these groups, then, for those who have heard, we’re interested in whether they are members (radio button), how they’ve interacted in the past year (check boxes), and then a series of ratings questions (matrix). I’m currently attempting this two ways as you’ll see on pgs 7 and 8, but neither seems to be quite working.

So, any advice on how best to do that would be most appreciated.

Thanks, and I’m extremely impressed with your service by the way. :)

It’s “Educational Advancement Professionals.”

Thanks. :)

Thanks for your quick response. It is a complex survey, that’s actually what drove me to find this service. I got it from my client and thought, “Uh, oh!” But then I found you all and was reassured that I could actually do what they wanted. :)

What would help me is if your block question group (I can’t recall the name, but the one where you can ask multiple questions with one global skip pattern) included the matrix question type as an option. If I could add a matrix question to the end of my block, that would solve it. Otherwise, I think I’ll stick with the second option I’m currently doing with two of the questions in the block, and then another following it, with all the questions triggered by a hide feature, based on the awareness question. That does what I need it to do, it’s just more complicated for me, and since I have to set this up about 50 times, I’m looking for a timesaver if I can get it.

Thanks again for your excellent responsiveness.

Best,
Christine

Wow, that’s amazing, thanks. I’ll hold on doing these until then.

One more quick question I’m hoping you can answer for me:

In this same survey, I’m trying to get the entire block to hide or show based on the awareness question. As in, if you’ve heard of Org A, you get the whole block of questions on Org A. Right now, I’ve got the three sub questions in two groups — the radio and the checkboxes as a block question, and then a sep. matrix question. The matrix question is working correctly with the hide feature, but I’m struggling to get the block question to appear correctly.

I think I have the logic right in the initial screener, because I’ve done it on other questions and it’s working. So, I think the problem is in the block itself. For the block question, there are multiple times to select hide. You can do it at the block level, and again in all the subquestions. I’ve tried multiple combinations of where to turn the hiding on to make it work (only top level, only subs, top and subs) and am not getting it to work. Am I missing something, or is this really not working?

Thanks again so much. You guys are really awesome!

Ha! Will, I can certainly see how that would be hard to follow.

Look at page 8. Q16 is set up so that if you select Option A you get the next two questions (which are supposed to be hidden). On the survey preview, the matrix question shows but the one before it does not. That question (which doesn’t show) is a custom group question.

You can ask the custom group question to remain hidden until selected in multiple places. Once is on the main screen for the custom group. Then, in each subquestion, there is the option again to select to remain hidden. I’m not sure which of the checkboxes to check to make it work. I’ve tried just the main, no subs; main + subs; no main, subs; no main, no subs. I think that’s all the combinations, but no matter what I do, when I select Option A I don’t see those questions. So, basically, I’m wondering how to make the hidden feature work with a custom group? Am I missing something, or is that a bug?

And, to summarize all the discussion threads, I’m also asking if you can add matrix questions to the custom group option.

Whew, I think that covers it. :) Thanks.

Thanks, this is great! I really appreciate it!

I have one more brief question today, but I’ll post it back on another thread that’s more relevant. :)