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Forums How do I? How does this work? WTF? All surveys coming in bank

All surveys coming in bank

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9:30
October 26, 2008


pamneely

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I created a 3 question embedded survey and posted it on my site, embedded in a html doc. I tested the survey twice. Then I copied the survey 3 times so I could have different surveys for different kinds of keyword searches.

I've been driving traffic to the surveys for about a day now, and have gotten over 20 responses (plus 30 abandons) across the four surveys. ALL the survey results are coming in blank, and by blank I mean that NONE of the questions hav been answered. On some of the surveys I'm seeing location and browser info for the respondent.

What's going on here? What did I do wrong? I've tried hitting the “trigger reconstruction” link on two of the surveys, but that's not bringing up any data. It seems unlikely that ALL 20 people would decide to just click the submit button without giving me any information at all - or is that common?

Thanks for your help,

Pam

8:35
October 27, 2008


cheri

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Hi, Pam.

Whenever you make changes to your survey, you must update the survey  html embed code on your website.

The reason you have some submitted surveys without data is because the html code for the embedded survey on your webpage is an old version of your survey which did not require respondents to put in their email address before going to the next page.

When people get to the Thank You page, the survey is submitted as complete.  So when people ignore the first page and go to the second page of  your survey, those register as submitted, but there is no data in the response.

As far as the number of abandons, it's not unusual to have a high rate of abandons. An abandon just means someone looked at your webpage but submitted no data. I don't think the amount of traffic to your site so far (50 views over 4 pages) is significant enough to make any real judgments about the rate of abandons.

Update your html embed codes and see if you get some live prospects, Pam.

I hope this helps.

–Cheri
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