Support Forums

Hi,

I sent an email offline yesterday, but I am hoping this might result in a faster response.

I am having trouble using the A/B/C branching. I am trying to randomize respondents to see 1 of 3 videos embedded in my survey (called News Pilot Study) using A/B/C branching. I think I’ve set it up properly, and it seems to work as it should in “preview” mode. However, when I published the survey and did a test-run, it shows all 3 videos (rather than randomly choosing 1). Plus, there does not appear to be a variable in my results indicating which video was shown (perhaps because all 3 were shown?). I’ve tried to get it to work a couple of different ways, by embedding the videos all on 1 page vs. on 3 separate pages, with no luck in either case.

I also tried an alternative to A/B/C branching. I embedded all 3 videos on a single page and used the options under “page details” to program the survey to randomly display 1 of the 3 videos. This seemed to work (i.e., when published, the survey displayed only 1 video); however, there was still no evidence of a variable in my results indicating which video was shown.

Any advice you can provide would be much appreciated!!!

Cheers,
Lauren