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11:51
January 3, 2008


Nita

Guest

Thats what I have for both Exti survey button in the html template and also close button under description section.
My survey name is Best Practices Questionnaire (id=27335). Can you please see why it is not working? I am waiting on this and then do a test run.
Thanks.

10:07
January 7, 2008


Nita

Guest

any idea about how to fix this problem?

10:16
January 7, 2008


Christian Vanek

Moderator

Cambridge, MA

posts 788

Nita,

I just went into your survey and made a small change (I removed the form tags from your close button).

When I clicked on the button it closed my window. Can you try now?

Cheers,

-Christian

10:41
January 7, 2008


Nita

Guest

no……. it is not owrking for me. i am trying both ie and firefox. Does it need a form tag?

3:10
January 8, 2008


Chad

Moderator

posts 754

Hi Nita,
Nope it doesn’t need a form tag. Have you tried looking on Google for “javascript close window button”? I’m sure you can find plenty of resources there.

Otherwise, if you really need this feature we can create it for you and get it working through our professional services.

Hope this helps!
Chad

3:52
January 8, 2008


nita

Guest

What perplexes me is the same code works everywhere and even for you but why it doesn’t work for me from the preview mode? I have use the same code on my website forms. Preveiw mode uses frames, is that why it is not working?

3:53
January 8, 2008


nita

Guest

Chad, can you please elaborate on what you mean by “Professional Services”?

Thanks!

4:10
January 8, 2008


Chad

Moderator

posts 754

Hi Nita,
Ahh, there’s your problem. Test it in live not preview.

For your reference, our Professional Services are where we create custom solutions for you to suit your needs for an additional service fee.

Hope this helps!
Chad

12:06
January 9, 2008


nita

Guest

Thanks, both my buttons work fine. It works only in the live mode.

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