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Forums How do I? How does this work? WTF? Contacts Overwritten

Contacts Overwritten

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8:36
July 29, 2008

Experimentus

Member

London, UK

posts 47

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Is it right that each email adress can belong to only one contact?

I’ve just added a few test contacts using our email addresses and it’s overwritten contact details for another invite in a completely different survey

(surveys in question are: 58162 & 56478)

What would concern me here is that we may have multiple surveys for one person. The main info is fine (FN/LN/Org etc.), but the custom data we feed into the email invite may well differ. Isn’t there a risk there of sending out survey invites with the wrong data in them?

Is it something I did wrong in adding the contacts? Have I updated instead or something?

6:56
July 29, 2008

Mario

Moderator

Boulder, CO

posts 610

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Any email address added to a contact in an email invite list is stored once account wide, including all the extra information for the contact. Therefore, if you have the same person receiving multiple surveys, and they change their last name, you can update any single email invite list and it will be fixed throughout all your invite lists automatically.
A workaround if you require different information for the same email address, you can alter the address as follows to make it unique:
original: name@address.com
unique: name+uniquevalue@address.com
.
Modern mail servers like gmail parse this email just fine, it being sent to name@address.com. Some mail servers see the +uniquevalue as the folder name to filter the email into. In our system, the name+uniquevalue@address.com is considered unique, even though it goes to the same mail server as name@address.com, and therefore you can store it’s own set of contact info. Mind you, this is dependent on the mail servers being able to process +something type emails.