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11:15
January 24, 2008
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SJordan
Member
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| posts 43 |
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Question about the email invite system. Does it supress duplicates? I just mailed 2 surveys to 2 different lists (I know there weren’t duplicates because I split and uploaded the list myself). However, I added the same 5 seed email addresses (mine) to both mailings. I have received the invite for the first at all 5 and have not received any invites to the second invite to the other survey. Is is possible that the system supressed the second invite to the other survey?
Stuart
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11:27
January 24, 2008
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Chad
Moderator
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Hi Stuart,
Our invite system only removes duplicates within the same invite. Not across invites or surveys.
Our system shows you sent out two invites: Invite #3 Short Answer Test
and
Invite #2 Long Answer Test
As well as three other invites this month two on the 21st and one on the 17th.
It could be possible that your ESP or email client saw 5 emails coming in within a short time of each other from the same address and flagged the last of them as spam.
When sending out multiple email invites it’s often better to send them spaced out, this way if there is a problem it’s easy to detect (and figure out which invite it came from) and easy to contain the problem by pulling the plug on the rest of the sends if a problem exists.
Hope this helps,
Chad
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11:37
January 24, 2008
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SJordan
Member
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| posts 43 |
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Thanks for the reply. I placed 5 different email addresses (across multiple ISP’s - AOL, MSN, Gmail, Yahoo, and my own server) on the lists so I don’t think that answers the query.
I had to send the 2 invites to the 2 survey close together since they are a split test to see which version is better and that requires everything else being the same so the timing was important.
You’ll see the mulitple emails received. I’m hoping this is a quirk of the system and not a delivery problem.
Stuart
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11:50
January 24, 2008
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Chad
Moderator
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Hi Stuart,
Ahh, I see.
Well it looks like only Email 1 and 2 are duplicates of the Invite #3.
Email 3 is from the Invite #2 in the “White Paper New Product Concepts Copy ver 2″ Survey.
The only way I can think of that would get you a duplicate is if you also used the Send Test feature.
I’ll speak with our lead developer and see if he has any other ideas.
-Chad
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11:54
January 24, 2008
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SJordan
Member
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| posts 43 |
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I did use the send test feature, but those tests say “testmode” at the end of the survey link.
Please let me know if you figure anything out.
Stuart
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11:58
January 24, 2008
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Chad
Moderator
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| posts 686 |
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Hi Stuart,
Please refer to the email that has been sent to you.
Thank you,
Chad
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1:14
January 24, 2008
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curiousjon
Member
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| posts 11 |
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Possible to suppress phone # in email invite?
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3:41
January 24, 2008
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cheri
Moderator
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| posts 290 |
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Hi, Stuart.
Unfortunately we cannot suppress the phone number in your email invites. We have to conform to the Can-Spam requirements.
I think they want a number in there so they can call you back and tell you how good your survey is!
–Cheri
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5:14
January 24, 2008
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curiousjon
Member
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| posts 11 |
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when people send an email back to be removed, where does that email go?
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5:18
January 24, 2008
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Chad
Moderator
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| posts 686 |
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Hi Jon,
When someone replys to an Email Invite it goes to whoever’s address is in the “From:” field of the invite.
-Chad
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