Support Forums : How come I can view partially completed responses but not download them

Hi

How come I can view partially saved responses (individually) but not download them as part of a report eg.xls

I would like to be able to do this to see if there is a common point at which those taking the survey drop out.

The ony option seems to be to ‘view’ each one and then cut and paste - which would be incredibly time consuming oviously!

Would be happy to see an overview of all but at the moment can only see all - completed and partial - the answeres to the first two questions.

Thanks

Deborah

Hi

I’m afraid I’m still getting by on the free account (we are just a group of volunteers maintaining a web site).

But I noticed when view individual answers from the web site I could look at all including those partially completed (as opposed to those abandoned).

So just thought there must be some way to download but the csv file I downloaded didn’t include the partials.

If its because they’ve given up because they find the survey to long should I add a message on each page saying if you cant complete all of it please skip to the end and click on submit survey?

And can I ask those who did stop half way through to come back and complete their survey?

Thanks

Deborah

PS I had the problem I asked about before about not being able to add a meaningful name - it just greys out. Is that because in the free account you can only have one?

Hi

Thanks for that.

If possible can you confirm that if I paid for one month’s personal account that it would include being able to access the partially completed responses in a survey already created under the free acount.

Many thanks

Deborah