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8:32
July 16, 2007
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Alexia
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Hi
The study I’m running currently is having all the partials being saved as abandoned ones. At first I didn’t think any of it, but however I now have 100+ abandoned and 0 partials. Is that a new policy that I missed or is that a bug?
My study is Attitudes Towards Sexuality Study.
Cheers,
Alexia
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Alexia,
I can’t look at your survey right now becuase the migration is in progress, but I’ll take a look first thing tomorrow. How many pages is your survey?
If your survey is only 2 pages it’s almost impossible to have a partial responses — becuase a partial response would be 1 pages of data (which is a complete).
-Christian
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7:40
July 17, 2007
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Alexia
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It has 7 pages. Unfortunately due to some problems I had (none from surveygizmo’s side) I’ve had to redo my study. In total I had had about 50 abandoned and 200+ partials. Now I have 0 Paritals and 200+ abandoned.
Thanks,
Alexia
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Ah!
I didn’t realize your survey was so recent. Your partials should appear this morning. We delayed partial reporting from the servers while migrating. They are currently processing now.
-Christian
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10:12
July 17, 2007
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Alexia
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Partials are now being reported. However will the previous partials also be moved or are they going to remain as abandoned? I just want to confirm.
With thanks,
Alexia
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They will move out of abandoned and into “partial” status.
They were stored, just unprocessed as we migrated. :)
Now the new servers are making short work of the backlog.
-Christian
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10:22
July 17, 2007
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Alexia
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Lovely!
Thank you once again!
Cheers,
Alexia
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6:58
August 21, 2007
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Edward O’Neill
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Same deal.
I’ve tested this four times.
The system only shows partial and abandoned responses.
It’s about five questions long.
Can my department at Stanford not use this tool?
This is a pilot. If it were really useful, we would subscribe to the service for other uses.
–E. R. O’Neill
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12:41
August 22, 2007
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jason
Member
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Edward-
We’ll be glad to look into this for you…can’t seem to find which account you’re under though, please let us know the username your survey is under and we’ll take a look!
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10:58
October 15, 2007
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Colette
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I am having the same issue with abandoned surveys. A majority of responses are being labeled as abandoned (100+ out of about 130 total responses). I’m wondering if there is an issue with the survey itself. I’m not sure why there would be any abandoned as we are using two of our customer service reps to contact the customer and fill out each survey themselves. Is there a way to view the information from the abandoned surveys?
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12:35
October 15, 2007
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Chad
Moderator
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Hi Colette,
An abandoned survey occurs when a survey taker just visits a survey, doesn’t fill out any information and leaves. If your survey is embedded in a web page every time a user visits that page you will get an abandoned. If your customer service reps are opening the survey for each customer, the customer refuses to take the survey and the service rep closes the window you will also get an abandoned. Because no information is filled out on an abandoned there is no way to view an abandoned survey.
-Chad
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