Support Forums : Question hiding and page logic

I’ve set up some questions in the Hospital Privileges survey to display only if particular answers are marked in a previous question. It works for questions 7 and 8 on page 6.

However, when answering question 10 on page 8, the page logic or the question hiding doesn’t work. Regardless of how you answer, you are taken to page 10.

I think I’ve done the logic correctly, but maybe I missed something. Any help would be appreciated. Thanks!

-Omar

Ah, that makes sense.

Would you still like me to take a look?

-Christian

Hi Omar,
You should be able to page jump to the Thank You page. This will mark the response as submitted.

You can also use show/when logic to display a different thank you message for someone that gets to the Thank You page in this way.

If you’re having troubling using the simple page jumping logic (the little gear icon). You can use the logic action. The simple logic tends to get confused if you’re using other types of logic in the survey like page piping.

You can create a logic action by clicking on “Add Action”->Page Jump Logic. Then add a new rule, set question 1 = ‘No’, and action type: Page Jump to the page number of the Thank You page.

Hope this helps,
Chad

Hi Omar,
Looks like you set up a redirect from page 2. Good idea.

I got the simple page logic to jump to the Thank You Page, by selecting page 5.

Jump logic isn’t a good type of logic to be using with page piping.

The reason for this is that the survey doesn’t consider the piped pages to exist until they are triggered by the logic. Because a page can either not exist (no option was selected) or be duplicated x number of times (for x number of options).

I would actually recommend Show/When logic to hide the piped page (and therefore all it’s duplicates).

Hope this helps,
Chad

Hi Omar,
It’s not that the Thank You page doesn’t exist, it’s the five piped pages inbetween the Thank You page and the first page do not exist so the survey doesn’t count them when it jumps.

In other words, when the survey starts it only thinks there are 6 pages in the survey so when you tell it to jump to page 11, it says it can’t find page 11 because there are only 6 in the survey. That’s why you need to tell it to jump to page 4 (the page just before the Thank You page).

So if you remove pages 2 and 3 (the disqualifing pages) you will need to change the logic to jump to page 3 to get to the Thank You page.

This is why the gear logic is considered simple page jumping.

The page logic action should take you to the Thank You page as long as you set it up as P[12]. Please let us know if this isn’t working.

The best option is to set up simple show when logic on each page between the first page and the Thank You page to only show those pages question 1 equals ‘Yes’. To the survey taker this wil effectively “jump” them to the Thank You page if they answer “No”.

Hope this helps,
Chad