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12:03
March 6, 2008
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Nita
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I have two surveys, Communication bencmark survey and Best Practices Questionnaire. 4 email were blocked it said for the first survey. I deleted one of the email and added it again. Though it says “unsent” under “Contact List”, the option to send it grayed out. The same problem with the second survey too. How does the new email system work. Does it let us try to send again to the email which was blocked? Can you reply ASAP for thsi question please as we have already sent the survey?
Thanks.
Nita
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3:37
March 6, 2008
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cheri
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Hello, Nita.
Once an email is blocked, you cannot send another email to it for that survey again.
Repeatedly trying to send an email to a blocked email can create SPAM issues.
I hope this answers your question.
–Cheri
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4:15
March 6, 2008
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wbjohnston
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Some Internet survey tools keep a plenary list of blocked e-mails and apply it to all surveys — although I DO NOT KNOW THAT THIS IS THE CASE WITH SURVEY GIZMO. But, for your general information, it might be helpful to know that some Internet survey tools will keep a list of any e-mail address that rejects a survey and then will send no surveys back to that e-mail regardless of the survey developer.
fwiw
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4:41
March 6, 2008
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cheri
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Yes, this is true of SurveyGizmo also.
Once an email address is blocked, you can no longer send any Email Invite to that email address for any survey. The email address is permanently blocked on your account.
Thanks for clarifying this issue, wb.
–Cheri
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5:29
March 6, 2008
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nita
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Thanks for the info. So you are saying that I won’t be able to send any survey at all to those blocked emails! Is there a way to find out what was the reason or not? Is it because of some words used om the survey considered as spam?
What is the work around? Sending to another email address!
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5:50
March 6, 2008
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Chad
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Hi Nita,
Yes, that is correct you will NOT be able to send emails to someone who has been marked as bounced. If you keep sending emails to a blocked address it can be considered SPAM, which is bad for the reputation of BOTH our companies.
We do not save the reason why the email was blocked, such a feature would be available at an Email Service Provider. We do not claim to be nor want to be an Email Service Provider, we are simply Survey Software trying to help you send out your surveys. If you want to send your surveys through your ESP we integrate with many of them and can integrate with others if necessary.
To clarify, a bounced email is not to be confused with an email blocked by a SPAM filter. There’s no way for us to know if an email was blocked by a SPAM filter unless the email server sends us a notice to stop sending emails (in which case the email then becomes bounced).
A bounced email is when you send an email to an address that does not exist, mailbox is full, etc.
If you want to continue to send emails to addresses that have bounced or un-subbed you can export those contacts and email them through your own system.
-Chad
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5:46
March 18, 2008
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simon
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Chad,
From your post it would seem that if an email has bounced we cannot be 100% sure why (i.e. it may have been that the address is not live or that a spam filter has blocked the email at the recipients end)?
We’ve sent an email invite out to a number of recipients and have recieved a number of bounced responses. We’ve taken this bounced email group and sent a second invite to just this group - this time some emails have got through - we’re finding that for every invite we send out we’re getting a percentage of ‘bounced’ emails.
Does SurveyGizmo filter email addresses before sending the invite out or is an invite bounce a reflection of the recipients inability to recieve the email for any number of reasons? I guess our issue at the moment is that we’re seeing a lack of consistency across invites - sometimes an email will bounce, then send it a second time and it gets through?
Cheers
Simon
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6:49
March 18, 2008
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Chad
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Hi Simon,
SurveyGizmo, actually filters emails even before they are sent out. If an email is marked as bounced the system will never send an email to them again.
That being said, we recently had a bug that failed to removed the bounced icon flag if the email got through in the following attempts. If you are actually able to send invites to “bounced” emails then it would probably be caused by this bug.
Any emails that did get sent on your second attempt are not actually bad email addresses, and if you send a list of these addresses to support[at]sgizmo.com we’d be happy to remove that silly flag.
Hope this helps,
Chad
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3:16
March 19, 2008
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simon
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Chad,
Cool thank you for your response - we actually had someone check these emails and some of them were legitimate data quality issues
Thanks again for the advise we’re just working through the minority of cases where we’ve had bounced emails, validating these and send further invites
Simon
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11:36
November 6, 2008
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rainer
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cheri said:
Hello, Nita.
Once an email is blocked, you cannot send another email to it for that survey again.
Repeatedly trying to send an email to a blocked email can create SPAM issues.
I hope this answers your question.
–Cheri
My situation is somewhat different. I had an email address that was incorrect, so it got bounced. I deleted that email entry from my list (beause i was not able to edit the email address in the update contact dialog) and re-added it, with the correct (i.e. a new) email address. The status is unsent, and the send option is not available to me. Why is this?? It is not the same email.
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6:54
November 6, 2008
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brittany
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Hi Rainer,
Can you tell me the exact name of the survey where this is happening, so we can get to the bottom of it.
Thanks!
-Brittany
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6:17
November 7, 2008
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rainerthiel
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Brittany - thanks for your response. It was not a real problem i now see. When i said that “the send option” was not available, i was referring to the (re)send icon listed alongside each invite item in the invite list. I see now that to initially send invites added later, i must use the <Send> button. Once sent, the resend icon is available.
Sorry the confusion on my part 
Rainer
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