Support Forums : anonymity

I recently posted a survey saying that it was anonymous - however one of the participants decided to take a look at surveygizmo himself and found, as I now have, that the IP address and location other information is automatically included.  the location i guess will be the ISP location but if someone has a fixed IP address then this presumably makes them traceable somehow.  Unless there is some way of preventing this I cannot put that something is anonymous - I guess I will have to change the wording to “no personal information is requested”  - however this might discourage some people from answering if the responses are in any way sensitive

Guess I should have made it clear I was using the free version - I cant see that choice  in advanced options so I guess it must be one of the paid for extra's.

Not gonna pay for something I do very occasionally for a bit of fun

Thanks anyway for your reply

Pity - it's getting harder and harder to find good full featured software that is free to play with - I think that offering software free can actually have beneficial returns for a company.

Let me suggest a model for this - you allow users to sign up for a full free account with all the frills (except the option of removing the surveygizmo logos) The free account would allow the user to create and publish say 1 survey and 3 polls each month.  The restriction need only be on the publishing so that users could experiment building their next survey.  A compulsory final page would carry a prominent advert link for surveygizmo along with a reminder that the free version is for private use only. 

So I create an effective and very professional looking survey that impresses the people i send it it to- if I manage to get say 500 people to take my survey that is 500 potential customers that would see both your advert and the quality of your service.

As an added benefit you could set it up so that each time a click through on the advert brought in paying business for you the owner of the free survey would get credited with an extra survey over their monthly allowance - which might encourage some people to actively promote it for you.

Anyway I hope someone from the company reads this and I would be interested to hear your thoughts

 its a shame because your reports are the best I have seen - I guess for more complex stuff I will have to back to  http://www.esurveypro.com who do offer filtering etc albeit with advertising on the page - the adverts dont bother me but their interface is nowhere near as good as yours.

Just to pick up on a couple of your points - I doubt if allowing more features would significantly increase the number of people using the free service - especially if the volume restrictions stayed in place - also you could make it clear that the only support was from users in forums and self help guides - we are all pretty used to this with open source software thesedays

anyway thanks for engaging with me on this issue - I will just hope for a change of mind someday when you are successful and large enough to offer it.

BTW do like the math feature on the bulletin board -so much better than the usual hard to read letters is the bulletin board yours or a publicly available - if its yours you should market that as well LOL

cheers

Clive

Hi, Rhonda.

Yes, that's true. If you want an anonymous survey, you cannot use the vote protection by IP option. You can use the vote protection by cookie instead.

I hope this works for  you.

–Cheri