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4:36
August 13, 2007
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evanssd
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Hello, I’m looking for a clear and concise statement regarding survey data security. I need something for our research ethics board so I can be clear about the protection of data while on your servers, thanks.
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Hi Evan,
Would this do? This is directly from our T&C
Your most valuable asset: your data
We will proactively protect your customer, subscriber data, and survey data by keeping our servers up-to-date and our internal data security high. Your subscriber data will never exported, sold, rented, or used in any way by Widgix Software. It is your data, and we will protect it to the very best of our abilities.
Staff access to your data
Only administrators and customer/technical support managers have access to customer data. Our staff will not access your data, grant access to third parties or otherwise disseminate your data. If you open a support ticket, hire our consulting services, call our telephone support then an administrator (or support manager) may log into your account for the purpose of troubleshooting & correcting the reported issue or performing thier contracted task.
Requests to permanently remove data
A written request to permanently remove all response data from our service will be answered in no more than 2 business days. SurveyGizmo will reply with written confirmation that all files, database records and backups of this data have been destroyed. Data cannot be recovered after this is performed.
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8:14
August 13, 2007
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donna d
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Thanks for this statement - I need this as well for my research ethics committee.
another question I have been asked is where are your servers located? In the US? If so does the USA PATRIOT Act apply to your servers - as I understand it, under this act, the American government can access any data store in the US and the agency that stores it is not allowed to inform the “owner of the data” - do I have it right?
Donna
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Hi Donna,
Yes the servers are in the US, but as far as I know they would need a Search Warrant to access any of the data there. If the Patriot Act has loop holes to violate that civil right protection we don’t have much control over it and it hasn’t ever come up.
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Hi,
Here in the UK our Data Protection Act also requires that data will be stored for no longer than necessary.
Also that, notwithstanding confidentiality, any parts of the data may not be transmitted outside of Europe. - That causes me a problem when the data is already stored in the US!
Do you have a separate on-line document that survey designers can download to cover all aspects of Data Protection? - This could then be adapted to suit each country’s laws.
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Hi Ray,
We are also Safe Harbor certified to meet the EU data storage standards.
http://www.surveygizmo.com/online-survey-hipaa-safe-harbor-certification/
Does this help you out with the Data Protection Act (I am not familiar with specifically)?
Also you can always explicitly request a complete deletion of any data. We happy to comply and will permanently remove it. This is usually done on a survey by survey basis, we just ask that you request it in an email to support@sgizmo.com
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11:30
February 10, 2008
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donna d
Member
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two questions - 1st - what does T&C stand for?
and 2nd - have you considered becoming PIPEDA certified for your Canadian customers? It is akin to the Canadian version of HIPPA - more information can be found at http://www.privcom.gc.ca/legislation/02_06_01_e.asp for starters.
This would be very helpful.
thank you
Donna d
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9:22
February 11, 2008
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cheri
Moderator
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Hi, Donna.
Thank you for your helpful post.
T&C stands for Terms & Conditions.
Thanks for the suggestion about becoming PIPEDA certified. I will bring this to the attention of Christian and Scott.
Thanks again!
–Cheri
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5:31
October 19, 2008
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Carley
Guest
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I am thinking about using this software for my master's project. Does it have a way for the respondants to electronically sign an informed consent form?
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4:42
October 20, 2008
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cheri
Moderator
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Hi, Carley.
We have lots of users who require informed consent for their respondents.
Most of them show the informed consent statement at the beginning of the survey in a radio button question that askes if the respondent agrees or doesn't agree.
If the respondent agrees, they are sent to the survey. If the respondent does not agree, they are sent to a disqualified page.
–Cheri
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