Hi, Gary.

It sounds like you are embedding the survey on a page on your website.

Loading time shouldn't be an issue, but you might try one of the other two embedding options on the Publish page in your survey editor to see if one of the others will work better for you.

If the load time is really long, that could indeed account for all the abandons.

–Cheri

Hi, Karen.

It's hard to give you an average percentage or standard measures.

Some things that can improve your response rate:

Use a variety of question types.

Don't make the survey too long.

Break up your questions into more than one page.

Offer an incentive for taking the survey, especially if it's lengthy.

Ask questions geared to your audience. E.g. Don't ask older women about their bodybuilding routine.

If you have an active survey, look at the partial responses and take notice if there is a particular page in your survey where people tend to drop out. This is a clue to take a look at what you are asking there.

I hope this helps.

–Cheri