Survey – (118085) I have been hearing from numerous people whom I have sent the survey to that when they click on the link (which we checked) it takes them to a page that doesn't have the survey.  They say they need a username and password.  I and several other have checked the link and it seems to work on both IE and Firefox.  Many respondents have not had this issue.  But I would say about 10 – 15 people have come accross the “need a login” page which is a bit unsettling.  Is there any fix for this?  I assume we have already lost those responses but I don't want to loose any more.  Its so wierd that many people dont have this problem and its not related to the email that was sent out cause 5 of us have sent emails out where many responses have worked and a couple have had this issue.  Any help would be great.  Thanks.

Hey Jonanthan,

  Thanks for getting back to me.  The link we sent out was: http://www.surveygizmo.com/s/1…..t-saving-2

That is the only link we have used.  Please let me know if I can get you any more information.

Thanks,

David

jonathan said:

Hey, David!

Sorry about the confusion! The login page that comes up is a login for your website – not the survey.

Anyone who is already logged into your website will likely be able to click right on through, but anyone else will need to have a login to get through your website's login page.

The link includes a redirect (two redirects, actually) “https://mail.babson.edu/exchweb/bin/redir.asp?URL=https://mail.babson.edu/exchweb/bin/redir.asp?URL=http://www.surveygizmo.com/s/118085/retirement-saving-2″

If you look at the “https://mail.babson.edu/exchweb/bin/redir.asp?”, it looks like a page on your website is redirecting to your survey, but if someone can't log into your website, they won't get the redirect page thats there. If you give them just the http://www.surveygizmo.com/s/1…..t-saving-2 link, it should work without any problems.

Hope this helps!

Thanks so much Jonathan.  I see what you are talking about.  For some reason, somehow our email surver here is attaching the redirect.  I am not sure when that is happening but that is definately not a SurveyGizmo thing.  Thanks for all your help.

David