Support Forums : Surveying Visitors As They Leave?

Hi Gab,
We do this in our downgrade survey.

Popups are almost always going to be a bad delivery system. First off, they almost never work (every browser now has popup blockers). Second as you said they are very annoying and will almost always be ignored.

We recommend embedding the survey in your website using a javascript embed or some other method and simply redirecting the person to that survey as they’re leaving.

Some tips, always give the person a clear and easy way out without having to take the survey. No one likes to be a captive audience.

Make the survey very short, our downgrade survey is three multiple choice questions and three short open answer with no required fields.

And finally give them a reason to take the survey. We’re trying to improve our website any suggestions you can give us would really help.

Hope this helps,
Chad

Hi John,
We actually don’t use a popup. We just server redirect them to a page and javascript embed our survey into that page.

You can find the javascript embed code in your Publishing page after you launch your survey.

Hope this helps,
Chad

Hi John,
We actually do a server redirect using php. So something like:
header(’location: http://www.somewhere.com‘);
die();

It would depend on what language you’re using for your server.

Javascript redirects tend to be somewhat unreliable since they run on the client side, but you can use a meta redirect:
<meta http-equiv=”refresh” content=”5;URL=http://www.somewhere.com”>

Hope this helps,
Chad

I just came to ask this very question and was pleasantly surprised to see it on the first page.

But I am apparently very slow as I don’t get it at all.

how do you “as someone is leaving…” redirect them? do you mean some kind of onunload…. script?

Thanks