Skip survey header

HCIT - Service Portal User Registration and Access Request


March 17th this registration form was retired, and the Service Portal also is being retired at the end of March 2018. 

We are NOW live with a NEW PORTAL called the "Service Cloud Customer Portal" which provides you unified account management, case entry, community, knowledge, and documentation.  

Please visit to to access the new portal and login or register for an account.  

Note:  You may already have been granted access!  Check your inbox for an email on March 18th to activate your account.  

* If you already had access to case entry in Service Cloud you automatically have access!  
** If you previously only accessed the "Service Portal" at, you will need to re-register at AFTER March 19th 

CUSTOMER User Registration and Access Request

You may be registered already!  If you were registered on the prior Customer Web Portal/eService and accessed it in the last 6 months, we pre-registered you for this site.  Go ahead... login here with your existing SSO User ID!  If you aren't registered already or don't have access to your products, return to this page and complete a new registration.


SECTION 1: Single Sign On (SSO)
SECTION 2:  Confirm Identity
Confirm your name and email:
SECTION 3: Request Access
Which product(s) do you own and need access to (check all that apply): *This question is required.
Do you need access to Service Cloud Customer Portal to enter support cases?
Attention Centricity EMR & CPS Customers:

Due to high registration volume, please allow up to two (2) business days to process your registration. You will receive an email once your access has been approved. Thank you.

Life Sciences - GE Certs Customers
You have a different registration form, please click here to register.