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Mobile services priorities and preferences

Page One

1. Please indicate your nationality

2. Which factor primarily influenced you to switch networks before? *This question is required.

3. Rank the following aspects when you are choosing a particular network. Please drag the aspect most important to you first and so on. *This question is required. Order the items from the following list. First select an item with the spacebar to show a menu of possible ranking positions. Next, click a ranking position to order it in the ranked list. Note the menu will display more ordering options as you add items to the ranked list.

Any network texts
Low costs landline calls
International call charges
Internet speeds/service coverage on the network
Customer service excellence
Any network calls
Mobile phone deals
Same network calls or texts

4. Who is your current primary service provider? *This question is required.

5. How do you pay for your mobile service? *This question is required.

6. Overall how would you rate your network? *This question is required.

7. How did you know about your current service provider’s offering? *This question is required.

Please enter an 'other' value for this selection.

8. Do you use two phones or two SIM cards alternatively? *This question is required.

Who is your current secondary phone service provider?

Why do you use each phone mainly?

Space Cell	Primary Phone	Secondary Phone
Calls/texts to other mobiles	Primary Phone	Secondary Phone
Free/low calls to landlines	Primary Phone	Secondary Phone
Internet	Primary Phone	Secondary Phone
International calls	Primary Phone	Secondary Phone
Same network calls/texts	Primary Phone	Secondary Phone

9. How do you prefer to know about the different networks’ deals? *This question is required.

Go to the network’s store to find out
Search online
Ask someone you trust
Call the network’s customer service
Other Please enter an 'other' value for this selection.

10. Rate the following services as per your needs *This question is required.

Space Cell	Use it every day	Use it when I need it	Would use if I had it	Rarely use it/Nice to have	Don’t care if I have it
Same network calls *This question is required
Free/low calls to landlines *This question is required
Calls to other mobiles *This question is required
Internet *This question is required
International calls *This question is required
Free Texts *This question is required

11. If you find a similar offering with another provider what difference in your monthly costs would entice you to switch? *This question is required.

How do you find the internet service from Lycamobile?

How would you like the company to improve its offering?

Introduce bill-pay
Faster internet speeds
Mobile phone deals
Better customer service
More places to top-up
No change necessary
Other Please enter an 'other' value for this selection.

How do you prefer to top-up?

Normal online top-up when I need
Buy top-up voucher from nearby shop
Auto top-up
Top-up voucher from sales agent at Lyca stall
Other Please enter an 'other' value for this selection.

Lycamobile have recently made several changes in their prices. How did you feel about that?