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Airbnb users experience research

Page One

Please answer the next few questions if you have any experience with Airbnb.com. If not, thank you for your effort anyway.
1. Gender:
2. Age:
4. Average monthly income:
5. How often do you travel?
6. The next few questions define your TRI (Technology Readiness Index):
Space Cell Strongly disagreeDisagreeNeither Agree nor DisagreeAgreeAbsolutely agree
You can usually figure out new high-tech products and services without help from others.
You think that high-technology systems are not designed for use by ordinary people.
You like the idea of doing business via computers because you are not limited to regular business hours.
When you get technical support from a provider of a high-tech product or service, you sometimes feel as if you are being taken advantage of by someone who knows more than you do.
Technology gives people more control over their daily lives.
You do not consider it safe to do any kind of financial business online.
In general, you are among the first in your circle of friends to acquire new technology when it appears.
You do not feel confident doing business with a place that can only be reached online.
Technology makes you more efficient in your occupation.
When you provide information to a machine or over the Internet, you can never be sure it really gets to right place.
7. How did you find out about Airbnb?
8. Do you rent your own Space on Airbnb?
9. how many days (in average) do you spend on your trips?
10. How much money do you usually spend on accommodation during your trips (per night)?
11. How much money do you usually spend on food and activities during your trips (excluding the transport and accommodation)?
12. What are the advantages of Airbnb?
(mark your answer on a scale from 1="Terrible" to 5="Excellent")
Space Cell 12345
Ease of use
Graphical design
Search options
Payment methods
Payment security
Informations about the host
Guest and host service fee amounts
Communication with the hosts
Accommodation availability check
Accommodation price transparency
13. Rate the components of Airbnb service:
(1 star="Insufficient", 5 stars="Exceptional")
Space Cell Rate
The amount of attention that is paid to the needs of users
The amount of data on the host and accommodation
The possibility of changing the booked date
The functionality of the service (search speed)
The possibility of changing accommodation on arrival due to dissatisfaction with accommodation
The utilization of information and communication technologies for booking services
The Airbnb ways of doing business as a form of digital economy
14. Sort (drag and drop) possible drawbacks of Airbnb service by priority:
(first place="biggest drawback", last place="smallest drawback") Order the items from the following list. First select an item with the spacebar to show a menu of possible ranking positions. Next, click a ranking position to order it in the ranked list. Note the menu will display more ordering options as you add items to the ranked list.
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