This online assessment helps determine where your company stands in your Omnichannel journey, and identify capabilities that need to be harnessed to reach true cross-channel optimization.
The survey asks leading questions from each of the critical functional areas of the organization and evaluates current capability. Functional areas cover:
- Product Capability
- Inventory
- Customers & Marketing
- Order & Fulfillment
- Returns Processing
- Organizational Governance
- Technology
- Retail Operations
All survey participants will receive a benchmark scorecard report that shows your organizational Omnichannel capability maturity levels across the spectrum of organization functional areas.