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One Minute Survey - Headsets in the Contact Center

1. How much impact do you believe headsets have on the contact center customer experience?
Not at All Important
Somewhat Important
Extremely Important
2. Do your agents select or influence the choice of their headsets?
3. Are you using any wireless headsets in your contact center?
4. What percentage of your center’s headsets are wireless?
5. Who uses the wireless headsets?Please check all answers that apply:
6. Do you use mono (single ear) headsets, duo (double ear headsets), or a combination of both in your center?Select from the pictured examples of a mono and duo headset below to choose the type you use. If you use a combination, select both images. Please select from the following images.
7. Please rank the following attributes you look for in a headset: Order the items from the following list. First select an item with the spacebar to show a menu of possible ranking positions. Next, click a ranking position to order it in the ranked list. Note the menu will display more ordering options as you add items to the ranked list.
8. What is your level of familiarity with Jabra headsets?Please check all answers that apply:
Survey responses are anonymous, and this data will not be used to identify you personally, or your Company, in relation to the responses on your survey.