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TCPUD Report Card

Tahoe City Public Utility District Report Card

The Tahoe City Public Utility District works for YOU and we need your honest evaluation of our services and facilities in order to be as effective as possible. The results of this survey will be shared with management and your elected Board of Directors to implement change and facilitate improvements as needed in the District. We thank you for your time and participation.

1. If you are a water customer, how would you rate the overall Water Service provided by TCPUD? Please consider water quality, reliability, and emergency service in your rating.

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2. If you are a sewer customer, how would you rate the overall Sewer Service provided by TCPUD? Please consider efficiency, dependability, and emergency service in your rating.

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3. How would you rate the overall Recreation and Parks Facilities such as; bike trails, parks and beaches, community buildings, ball fields, golf course, Winter Sports Park and the boat ramp? Please consider quality, maintenance, and accessibility in your rating.

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4. How would you rate the overall variety of Recreation Programs such as; adult athletic leagues, youth sports, after school programs, camps, and classes? Please consider availability, desirability, cost, and program management in your rating.

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5. How would you rate the overall Customer Service of the District? Please consider availability, knowledge, and friendliness in your rating.

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6. Have you ever needed to call our 24/7, after hours emergency services for either sewer or water? If so, please rate the response, timeliness, and effectiveness of this service.

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7. How often do you use the following programs or facilities?

Space Cell	Beaches and Parks	Bike Trails	Rideout Community Center	Adult Sports & Classes	Kids Sports, Classes & Camps
Often	Often: Beaches and Parks	Often: Bike Trails	Often: Rideout Community Center	Often: Adult Sports & Classes	Often: Kids Sports, Classes & Camps
Occasionally	Occasionally : Beaches and Parks	Occasionally : Bike Trails	Occasionally : Rideout Community Center	Occasionally : Adult Sports & Classes	Occasionally : Kids Sports, Classes & Camps
Never	Never: Beaches and Parks	Never: Bike Trails	Never: Rideout Community Center	Never: Adult Sports & Classes	Never: Kids Sports, Classes & Camps

8. Please list any changes or additions to programs and/or projects that you would like the TCPUD to consider.

9. How would you rate the overall transparency and public outreach of the District? Please consider our website, board agendas, online streaming board meetings, frequency of published information, value of the content, and availability of the content in your rating.

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10. How would you prefer to receive information from the District?Check all that apply

11. TCPUD would very much like to be able to contact you in the event of an emergency. Please consider submitting your email address below for such notification. Please note we do NOT share or sell email addresses to any other company or entity, nor will we overload your inbox. All emails are intended to be valuable information and pertinent to you, our customer. This question requires a valid email address.

12. Your input is valuable. Please provide any comments or suggestions you have for the district here or you may email us anytime at info@tcpud.org

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