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Passport Client Satisfaction Survey - Outreach Worker

Thank you for taking the time to complete this survey on your experience with the Passport Funding Program for the Hamilton-Niagara Region. Your feedback is important to us. The survey should only take about 5 minutes of your time. Your answers will be completely anonymous.

Survey Instructions
Please indicate your agreement with each of the statements below by selecting the most appropriate answer. It is important to note that you must press the Submit button at the bottom of the form to save your results when you are finished.
1.

I was connected to a Passport Outreach Worker in a timely manner once I identified the need for some help.
2. I felt listened to by the Passport Outreach Worker.
3. The Passport Outreach Worker was professional, courteous and respectful.
4. I felt the Passport Outreach Worker provided me with clear and helpful information related to my situation or questions.
5. My phone calls/enquiries were responded to in a timely manner.
6. With the help I received from the Passport Outreach Worker, I now have a better plan for using my Passport funding.
7. Now that I have talked to or met with an Outreach Worker, I feel that my questions and concerns have been addressed.
8. Overall I am satisfied with the help that the Passport Outreach provided me.
9. I would call the Passport office again if I had any questions or concerns.
11. Would you like to speak with a manager directly about your experience?
12. Please leave your name and contact information (e.g. phone number) so that a manager can reach you. Please allow up to 5 business days for the manager to contact you. *This question is required.
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