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What makes a great bank website?

This question requires a valid email address.
2. Who do you currently bank with? *This question is required.
3. How often do you bank online? *This question is required.
4. How often do you use a mobile banking app? *This question is required.
5. What bank website features are most important to you? *This question is required.
6. What mobile banking app features are most important to you? *This question is required.
7. Would a poor user experience on a bank's site or app discourage you from banking with that lender? *This question is required.
8. Would a bank's website or mobile app influence whether you'd recommend that lender to a friend? *This question is required.
9. Would a bank's website or mobile app affect how much you trust that lender? *This question is required.
10. Would you switch banks if you felt a competitor offered a better website / mobile app experience? *This question is required.
11. On a scale of 1 - 10 (1 being very disatisfied and 10 being very satisfied), how do you rate your bank's online service?
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