Passport Client Satisfaction Survey - Claims Processor

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Thank you for taking the time to complete this survey on your experience with the Passport Funding Program for the Hamilton-Niagara Region. Your feedback is important to us. The survey should only take about 5 minutes of your time. Your answers will be completely anonymous.

Survey Instructions
Please indicate your agreement with each of the statements below by selecting the most appropriate answer. It is important to note that you must press the Submit button at the bottom of the form to save your results when you are finished.
1.

Overall, I feel that my claim(s) have been well managed by the Passport Claims program.

2. Have you spoken with a Passport Claims Processor or with our Administrator?
3. I now have a greater understanding about how to make claims and what my funding can and cannot be used for.
3. I felt listened to and understood by the Passport staff person I spoke with.
3. My phone calls/enquiries were responded to in a timely manner.
3. I was treated respectfully and courteously by the Passport staff person I spoke with.
3. I understand the claims reimbursement process.
4. I received my claim reimbursement money in a timely manner.
5. If you had a claim that was approved in whole or in part, a clear explanation/reason was provided by the Claims Processor.
6. Overall I am satisfied with the help that the Passport Claims program has provided me.
8. Would you like to speak with a manager directly about your experience?
9. Please leave your name and contact information (e.g. phone number) so that a manager can reach you. Please allow up to 5 business days for the manager to contact you. *This question is required.