Customer Satisfaction Survey

Page One

Chelsea Public Library Long Range Plan Community Input Survey.

The Chelsea Public Library is currently engaged in formulating a Long Range Strategic Plan to serve as a guiding vision for how we serve the city and what goals we will strive towards in the next five years. Please help us by providing your feedback and answering this questionaire. The results will be made public in late 2015. Thank you!

1. How often do you use the Chelsea Public Library?

2. Please rate the Staff at the Chelsea Public Library in the following areas:
Click on the number of stars to rate each item - 5 stars is best!

Space Cell	Rating
Helpful	Reset star selection 1 out of 5 stars for Helpful: Rating 2 out of 5 stars for Helpful: Rating 3 out of 5 stars for Helpful: Rating 4 out of 5 stars for Helpful: Rating 5 out of 5 stars for Helpful: Rating
Courteous	Reset star selection 1 out of 5 stars for Courteous: Rating 2 out of 5 stars for Courteous: Rating 3 out of 5 stars for Courteous: Rating 4 out of 5 stars for Courteous: Rating 5 out of 5 stars for Courteous: Rating
Professional knowledge	Reset star selection 1 out of 5 stars for Professional knowledge: Rating 2 out of 5 stars for Professional knowledge: Rating 3 out of 5 stars for Professional knowledge: Rating 4 out of 5 stars for Professional knowledge: Rating 5 out of 5 stars for Professional knowledge: Rating
Enthusiastic	Reset star selection 1 out of 5 stars for Enthusiastic: Rating 2 out of 5 stars for Enthusiastic: Rating 3 out of 5 stars for Enthusiastic: Rating 4 out of 5 stars for Enthusiastic: Rating 5 out of 5 stars for Enthusiastic: Rating
Understanding of your needs	Reset star selection 1 out of 5 stars for Understanding of your needs: Rating 2 out of 5 stars for Understanding of your needs: Rating 3 out of 5 stars for Understanding of your needs: Rating 4 out of 5 stars for Understanding of your needs: Rating 5 out of 5 stars for Understanding of your needs: Rating

3. How would you rate the library's collection of these types of materials: (leave unmarked if you don't use certain materials)
Click on the number of stars to rate each item - 5 stars is best!

Space Cell	Rating
Books	Reset star selection 1 out of 5 stars for Books: Rating 2 out of 5 stars for Books: Rating 3 out of 5 stars for Books: Rating 4 out of 5 stars for Books: Rating 5 out of 5 stars for Books: Rating
Audio Books	Reset star selection 1 out of 5 stars for Audio Books: Rating 2 out of 5 stars for Audio Books: Rating 3 out of 5 stars for Audio Books: Rating 4 out of 5 stars for Audio Books: Rating 5 out of 5 stars for Audio Books: Rating
DVD's	Reset star selection 1 out of 5 stars for DVD's : Rating 2 out of 5 stars for DVD's : Rating 3 out of 5 stars for DVD's : Rating 4 out of 5 stars for DVD's : Rating 5 out of 5 stars for DVD's : Rating
CD's	Reset star selection 1 out of 5 stars for CD's: Rating 2 out of 5 stars for CD's: Rating 3 out of 5 stars for CD's: Rating 4 out of 5 stars for CD's: Rating 5 out of 5 stars for CD's: Rating
Large Print Books	Reset star selection 1 out of 5 stars for Large Print Books : Rating 2 out of 5 stars for Large Print Books : Rating 3 out of 5 stars for Large Print Books : Rating 4 out of 5 stars for Large Print Books : Rating 5 out of 5 stars for Large Print Books : Rating
Teen Books	Reset star selection 1 out of 5 stars for Teen Books: Rating 2 out of 5 stars for Teen Books: Rating 3 out of 5 stars for Teen Books: Rating 4 out of 5 stars for Teen Books: Rating 5 out of 5 stars for Teen Books: Rating
Teen Graphic Novels & Manga	Reset star selection 1 out of 5 stars for Teen Graphic Novels & Manga: Rating 2 out of 5 stars for Teen Graphic Novels & Manga: Rating 3 out of 5 stars for Teen Graphic Novels & Manga: Rating 4 out of 5 stars for Teen Graphic Novels & Manga: Rating 5 out of 5 stars for Teen Graphic Novels & Manga: Rating
Children's Books	Reset star selection 1 out of 5 stars for Children's Books: Rating 2 out of 5 stars for Children's Books: Rating 3 out of 5 stars for Children's Books: Rating 4 out of 5 stars for Children's Books: Rating 5 out of 5 stars for Children's Books: Rating
Children's DVD's	Reset star selection 1 out of 5 stars for Children's DVD's: Rating 2 out of 5 stars for Children's DVD's: Rating 3 out of 5 stars for Children's DVD's: Rating 4 out of 5 stars for Children's DVD's: Rating 5 out of 5 stars for Children's DVD's: Rating
Children's CD's	Reset star selection 1 out of 5 stars for Children's CD's: Rating 2 out of 5 stars for Children's CD's: Rating 3 out of 5 stars for Children's CD's: Rating 4 out of 5 stars for Children's CD's: Rating 5 out of 5 stars for Children's CD's: Rating
Children's Graphic Novels	Reset star selection 1 out of 5 stars for Children's Graphic Novels : Rating 2 out of 5 stars for Children's Graphic Novels : Rating 3 out of 5 stars for Children's Graphic Novels : Rating 4 out of 5 stars for Children's Graphic Novels : Rating 5 out of 5 stars for Children's Graphic Novels : Rating
Access to materials from other libraries	Reset star selection 1 out of 5 stars for Access to materials from other libraries : Rating 2 out of 5 stars for Access to materials from other libraries : Rating 3 out of 5 stars for Access to materials from other libraries : Rating 4 out of 5 stars for Access to materials from other libraries : Rating 5 out of 5 stars for Access to materials from other libraries : Rating
Museum Passes	Reset star selection 1 out of 5 stars for Museum Passes : Rating 2 out of 5 stars for Museum Passes : Rating 3 out of 5 stars for Museum Passes : Rating 4 out of 5 stars for Museum Passes : Rating 5 out of 5 stars for Museum Passes : Rating

4. Please tell how you feel about the physical space:
Click on the number of stars to rate each item - 5 stars is best!

Space Cell	Rating
Cleanliness	Reset star selection 1 out of 5 stars for Cleanliness: Rating 2 out of 5 stars for Cleanliness: Rating 3 out of 5 stars for Cleanliness: Rating 4 out of 5 stars for Cleanliness: Rating 5 out of 5 stars for Cleanliness: Rating
Lighting	Reset star selection 1 out of 5 stars for Lighting: Rating 2 out of 5 stars for Lighting: Rating 3 out of 5 stars for Lighting: Rating 4 out of 5 stars for Lighting: Rating 5 out of 5 stars for Lighting: Rating
Safety	Reset star selection 1 out of 5 stars for Safety: Rating 2 out of 5 stars for Safety: Rating 3 out of 5 stars for Safety: Rating 4 out of 5 stars for Safety: Rating 5 out of 5 stars for Safety: Rating
Accommodating	Reset star selection 1 out of 5 stars for Accommodating : Rating 2 out of 5 stars for Accommodating : Rating 3 out of 5 stars for Accommodating : Rating 4 out of 5 stars for Accommodating : Rating 5 out of 5 stars for Accommodating : Rating

5. Please list two strengths of the library- what are we doing that is great?

Strength
Strength

6. Please list two weaknesses of the library- what could we improve upon?

Weakness
Weakness

7. What services do you use the library for, both in person or online? (Please check all that apply)

8. If you don't use the Chelsea Public Library regularly, what prevents you from doing so? (Please check all that apply)

9. How would you prioritize the following?:
Click on the number of stars to rate each item - 5 stars for the most important to you!

Space Cell	Rating
More staff	Reset star selection 1 out of 5 stars for More staff: Rating 2 out of 5 stars for More staff: Rating 3 out of 5 stars for More staff: Rating 4 out of 5 stars for More staff: Rating 5 out of 5 stars for More staff: Rating
Expanded Bestsellers/More DVD's	Reset star selection 1 out of 5 stars for Expanded Bestsellers/More DVD's: Rating 2 out of 5 stars for Expanded Bestsellers/More DVD's: Rating 3 out of 5 stars for Expanded Bestsellers/More DVD's: Rating 4 out of 5 stars for Expanded Bestsellers/More DVD's: Rating 5 out of 5 stars for Expanded Bestsellers/More DVD's: Rating
Quiet study space	Reset star selection 1 out of 5 stars for Quiet study space: Rating 2 out of 5 stars for Quiet study space: Rating 3 out of 5 stars for Quiet study space: Rating 4 out of 5 stars for Quiet study space: Rating 5 out of 5 stars for Quiet study space: Rating
Comfortable reading/lounge areas	Reset star selection 1 out of 5 stars for Comfortable reading/lounge areas: Rating 2 out of 5 stars for Comfortable reading/lounge areas: Rating 3 out of 5 stars for Comfortable reading/lounge areas: Rating 4 out of 5 stars for Comfortable reading/lounge areas: Rating 5 out of 5 stars for Comfortable reading/lounge areas: Rating
Computer training lab	Reset star selection 1 out of 5 stars for Computer training lab: Rating 2 out of 5 stars for Computer training lab: Rating 3 out of 5 stars for Computer training lab: Rating 4 out of 5 stars for Computer training lab: Rating 5 out of 5 stars for Computer training lab: Rating
Business Center (Fax/Email/Scanner)	Reset star selection 1 out of 5 stars for Business Center (Fax/Email/Scanner): Rating 2 out of 5 stars for Business Center (Fax/Email/Scanner): Rating 3 out of 5 stars for Business Center (Fax/Email/Scanner): Rating 4 out of 5 stars for Business Center (Fax/Email/Scanner): Rating 5 out of 5 stars for Business Center (Fax/Email/Scanner): Rating
Book discussion groups	Reset star selection 1 out of 5 stars for Book discussion groups: Rating 2 out of 5 stars for Book discussion groups: Rating 3 out of 5 stars for Book discussion groups: Rating 4 out of 5 stars for Book discussion groups: Rating 5 out of 5 stars for Book discussion groups: Rating
More kids programming	Reset star selection 1 out of 5 stars for More kids programming: Rating 2 out of 5 stars for More kids programming: Rating 3 out of 5 stars for More kids programming: Rating 4 out of 5 stars for More kids programming: Rating 5 out of 5 stars for More kids programming: Rating
More teen programming	Reset star selection 1 out of 5 stars for More teen programming : Rating 2 out of 5 stars for More teen programming : Rating 3 out of 5 stars for More teen programming : Rating 4 out of 5 stars for More teen programming : Rating 5 out of 5 stars for More teen programming : Rating
More programs for adults	Reset star selection 1 out of 5 stars for More programs for adults: Rating 2 out of 5 stars for More programs for adults: Rating 3 out of 5 stars for More programs for adults: Rating 4 out of 5 stars for More programs for adults: Rating 5 out of 5 stars for More programs for adults: Rating
Teen/Tween Space	Reset star selection 1 out of 5 stars for Teen/Tween Space: Rating 2 out of 5 stars for Teen/Tween Space: Rating 3 out of 5 stars for Teen/Tween Space: Rating 4 out of 5 stars for Teen/Tween Space: Rating 5 out of 5 stars for Teen/Tween Space: Rating
More computers	Reset star selection 1 out of 5 stars for More computers : Rating 2 out of 5 stars for More computers : Rating 3 out of 5 stars for More computers : Rating 4 out of 5 stars for More computers : Rating 5 out of 5 stars for More computers : Rating
Laptops or Tablets for use in the library	Reset star selection 1 out of 5 stars for Laptops or Tablets for use in the library : Rating 2 out of 5 stars for Laptops or Tablets for use in the library : Rating 3 out of 5 stars for Laptops or Tablets for use in the library : Rating 4 out of 5 stars for Laptops or Tablets for use in the library : Rating 5 out of 5 stars for Laptops or Tablets for use in the library : Rating
ESL classes/Conversation Circles	Reset star selection 1 out of 5 stars for ESL classes/Conversation Circles : Rating 2 out of 5 stars for ESL classes/Conversation Circles : Rating 3 out of 5 stars for ESL classes/Conversation Circles : Rating 4 out of 5 stars for ESL classes/Conversation Circles : Rating 5 out of 5 stars for ESL classes/Conversation Circles : Rating
Book sales	Reset star selection 1 out of 5 stars for Book sales: Rating 2 out of 5 stars for Book sales: Rating 3 out of 5 stars for Book sales: Rating 4 out of 5 stars for Book sales: Rating 5 out of 5 stars for Book sales: Rating
User-friendly, attractive website	Reset star selection 1 out of 5 stars for User-friendly, attractive website : Rating 2 out of 5 stars for User-friendly, attractive website : Rating 3 out of 5 stars for User-friendly, attractive website : Rating 4 out of 5 stars for User-friendly, attractive website : Rating 5 out of 5 stars for User-friendly, attractive website : Rating
Streamline process of downloadable media	Reset star selection 1 out of 5 stars for Streamline process of downloadable media: Rating 2 out of 5 stars for Streamline process of downloadable media: Rating 3 out of 5 stars for Streamline process of downloadable media: Rating 4 out of 5 stars for Streamline process of downloadable media: Rating 5 out of 5 stars for Streamline process of downloadable media: Rating
More STEM/Science programs	Reset star selection 1 out of 5 stars for More STEM/Science programs : Rating 2 out of 5 stars for More STEM/Science programs : Rating 3 out of 5 stars for More STEM/Science programs : Rating 4 out of 5 stars for More STEM/Science programs : Rating 5 out of 5 stars for More STEM/Science programs : Rating

10. How do you find out about library programs, events and services? (Please check all that apply)

11. Please rate the following adult programs you would like to see offered in the future:
5 stars being the most important!

Space Cell	Importance
Book Clubs/Discussions	Reset star selection 1 out of 5 stars for Book Clubs/Discussions : Importance 2 out of 5 stars for Book Clubs/Discussions : Importance 3 out of 5 stars for Book Clubs/Discussions : Importance 4 out of 5 stars for Book Clubs/Discussions : Importance 5 out of 5 stars for Book Clubs/Discussions : Importance
English as a second language conversation circles	Reset star selection 1 out of 5 stars for English as a second language conversation circles: Importance 2 out of 5 stars for English as a second language conversation circles: Importance 3 out of 5 stars for English as a second language conversation circles: Importance 4 out of 5 stars for English as a second language conversation circles: Importance 5 out of 5 stars for English as a second language conversation circles: Importance
Computer classes (Basic computer skills)	Reset star selection 1 out of 5 stars for Computer classes (Basic computer skills) : Importance 2 out of 5 stars for Computer classes (Basic computer skills) : Importance 3 out of 5 stars for Computer classes (Basic computer skills) : Importance 4 out of 5 stars for Computer classes (Basic computer skills) : Importance 5 out of 5 stars for Computer classes (Basic computer skills) : Importance
Concerts	Reset star selection 1 out of 5 stars for Concerts: Importance 2 out of 5 stars for Concerts: Importance 3 out of 5 stars for Concerts: Importance 4 out of 5 stars for Concerts: Importance 5 out of 5 stars for Concerts: Importance
Film programs	Reset star selection 1 out of 5 stars for Film programs : Importance 2 out of 5 stars for Film programs : Importance 3 out of 5 stars for Film programs : Importance 4 out of 5 stars for Film programs : Importance 5 out of 5 stars for Film programs : Importance
City-Wide Book Club (One Book One City)	Reset star selection 1 out of 5 stars for City-Wide Book Club (One Book One City): Importance 2 out of 5 stars for City-Wide Book Club (One Book One City): Importance 3 out of 5 stars for City-Wide Book Club (One Book One City): Importance 4 out of 5 stars for City-Wide Book Club (One Book One City): Importance 5 out of 5 stars for City-Wide Book Club (One Book One City): Importance
Art displays	Reset star selection 1 out of 5 stars for Art displays : Importance 2 out of 5 stars for Art displays : Importance 3 out of 5 stars for Art displays : Importance 4 out of 5 stars for Art displays : Importance 5 out of 5 stars for Art displays : Importance

12. Using your imagination, how do you think the library will change in the next five years and how would you like it to change? How do you imagine using the library in the future?

13. For demographic information analysis, what is your gender?

14. What is your age group?

15. Is English your native language?

Please enter an 'other' value for this selection.

16. Do you live in Chelsea?

17. If no, what brings you to Chelsea?