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Emotional Labour: Customer Perspective

Introduction

Greetings! I am a PhD scholar from University of Gloucestershire (ref. student ID below) doing this study for purely academic purpose towards submission of my final thesis.

The survey gathers your responses on the expectations of emotional labour & interaction quality between you and your financial manager in a bank. This thesis deals with only person-to-person relationship and does not delve on any investment information.

Kindly fill the following survey and you shall enter a random draw (results to be announced by Oct end 2015) for winning 3 lucky prizes (MAF mall vouchers worth 1st draw- AED 1000, 2nd draw AED 500 & 3rd draw- AED 300).

Please note that all responses will be kept strictly confidential and for academic purpose only.

 Thank You for helping me contribute to academic research!

 _____________________

Jyothsna Appaiah Singh

PhD scholar, Univ. of Gloucestershire

+97150 9485964 (Please contact for queries)
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