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Kozma & Kozma Satisfaction Survey

3. How are we doing? *This question is required.

4. What service(s) did you recently have?

5. What was the name of the Kozma & Kozma team member who provided this service for you?

6. How would you rate that person, who did the service for you?

Space Cell	Excellent	Good	OK	Poor	Terrible
Customer service	Customer service: Excellent	Customer service: Good	Customer service: OK	Customer service: Poor	Customer service: Terrible
Professionalism	Professionalism : Excellent	Professionalism : Good	Professionalism : OK	Professionalism : Poor	Professionalism : Terrible
Quality of your hair or beauty service	Quality of your hair or beauty service: Excellent	Quality of your hair or beauty service: Good	Quality of your hair or beauty service: OK	Quality of your hair or beauty service: Poor	Quality of your hair or beauty service: Terrible
Understanding and listening to your needs	Understanding and listening to your needs: Excellent	Understanding and listening to your needs: Good	Understanding and listening to your needs: OK	Understanding and listening to your needs: Poor	Understanding and listening to your needs: Terrible
Attentiveness	Attentiveness : Excellent	Attentiveness : Good	Attentiveness : OK	Attentiveness : Poor	Attentiveness : Terrible
On time	On time: Excellent	On time: Good	On time: OK	On time: Poor	On time: Terrible
Pleasant, friendly and positive attitude	Pleasant, friendly and positive attitude : Excellent	Pleasant, friendly and positive attitude : Good	Pleasant, friendly and positive attitude : OK	Pleasant, friendly and positive attitude : Poor	Pleasant, friendly and positive attitude : Terrible
Appearance (looks stylish and well groomed)	Appearance (looks stylish and well groomed): Excellent	Appearance (looks stylish and well groomed): Good	Appearance (looks stylish and well groomed): OK	Appearance (looks stylish and well groomed): Poor	Appearance (looks stylish and well groomed): Terrible
Consultation	Consultation: Excellent	Consultation: Good	Consultation: OK	Consultation: Poor	Consultation: Terrible

Comments

8. What was the name of the front desk agent or call center agent who assisted you?

9. How would you rate this person, who helped you on the phone or the front desk?

Space Cell	Excellent	Good	OK	Poor	Terrible
Greeting on phone	Greeting on phone: Excellent	Greeting on phone: Good	Greeting on phone: OK	Greeting on phone: Poor	Greeting on phone: Terrible
Greeting upon arrival to salon	Greeting upon arrival to salon: Excellent	Greeting upon arrival to salon: Good	Greeting upon arrival to salon: OK	Greeting upon arrival to salon: Poor	Greeting upon arrival to salon: Terrible
Ease of booking appointments	Ease of booking appointments: Excellent	Ease of booking appointments: Good	Ease of booking appointments: OK	Ease of booking appointments: Poor	Ease of booking appointments: Terrible
Ease of check out	Ease of check out: Excellent	Ease of check out: Good	Ease of check out: OK	Ease of check out: Poor	Ease of check out: Terrible
Customer service	Customer service: Excellent	Customer service: Good	Customer service: OK	Customer service: Poor	Customer service: Terrible
Understanding and listening to your needs	Understanding and listening to your needs: Excellent	Understanding and listening to your needs: Good	Understanding and listening to your needs: OK	Understanding and listening to your needs: Poor	Understanding and listening to your needs: Terrible
Pleasant, friendly, positive attitude	Pleasant, friendly, positive attitude: Excellent	Pleasant, friendly, positive attitude: Good	Pleasant, friendly, positive attitude: OK	Pleasant, friendly, positive attitude: Poor	Pleasant, friendly, positive attitude: Terrible
Eager to help you	Eager to help you: Excellent	Eager to help you: Good	Eager to help you: OK	Eager to help you: Poor	Eager to help you: Terrible
Appearance (looks stylish and well groomed)	Appearance (looks stylish and well groomed): Excellent	Appearance (looks stylish and well groomed): Good	Appearance (looks stylish and well groomed): OK	Appearance (looks stylish and well groomed): Poor	Appearance (looks stylish and well groomed): Terrible
You were offered a drink, and received it	You were offered a drink, and received it: Excellent	You were offered a drink, and received it: Good	You were offered a drink, and received it: OK	You were offered a drink, and received it: Poor	You were offered a drink, and received it: Terrible

Comments

10. What was the name of the Assistant Manager or Manger who helped you?

12. Do you have any suggestions for improving any part of your experience with us?

13. Do you visit any other salons or spas in the country? If so, which ones and why?

14. Are there any services or products that we dont offer, that you would love for us to get in?

15. Are there any kinds of extras you would love to recieve? For instance, you already get a chocolate with your beverage when you visit us. We love to pamper and wow you! Please tell us your suggestions on how we can make your future visits even more amazing.

17. Please provide your name and contact information. *This question is required.

First Name

Last Name

Email Address

Mobile Phone