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Umbrella Impact Survey 2015

At Umbrella we are always striving to improve our services to ensure they are the best they can be. To help us to do this, we have developed a short survey to gather your thoughts. We'll use what you tell us to make changes to our services, improving the experiences of other children, young people and families who use them in the future. This questionnaire shouldn't take more than 10 minutes to complete and we'd be really grateful if you were able to participate.

1. What year did you use Umbrella's services?

2. Which of Umbrella's services did you and your family use?

3. How likely is it that you would recommend Umbrella to a friend or colleague?

0	1	2	3	4	5	6	7	8	9	10
0	1	2	3	4	5	6	7	8	9	10

4. Which of the following feelings or experiences arose following your child's diagnosis?

5. To what extent do you agree with the following statements?

Space Cell	Strongly agree	Agree	Neither	Disagree	Strongly disagree
Services need to be more accessible, delivered in locations nearer to home	Services need to be more accessible, delivered in locations nearer to home : Strongly agree	Services need to be more accessible, delivered in locations nearer to home : Agree	Services need to be more accessible, delivered in locations nearer to home : Neither	Services need to be more accessible, delivered in locations nearer to home : Disagree	Services need to be more accessible, delivered in locations nearer to home : Strongly disagree
Home visits when times are particularly challenging would be invaluable	Home visits when times are particularly challenging would be invaluable : Strongly agree	Home visits when times are particularly challenging would be invaluable : Agree	Home visits when times are particularly challenging would be invaluable : Neither	Home visits when times are particularly challenging would be invaluable : Disagree	Home visits when times are particularly challenging would be invaluable : Strongly disagree
Statutory services alone do not provide the necessary support	Statutory services alone do not provide the necessary support : Strongly agree	Statutory services alone do not provide the necessary support : Agree	Statutory services alone do not provide the necessary support : Neither	Statutory services alone do not provide the necessary support : Disagree	Statutory services alone do not provide the necessary support : Strongly disagree
Trying to navigate the different services available can be overwhelming	Trying to navigate the different services available can be overwhelming: Strongly agree	Trying to navigate the different services available can be overwhelming: Agree	Trying to navigate the different services available can be overwhelming: Neither	Trying to navigate the different services available can be overwhelming: Disagree	Trying to navigate the different services available can be overwhelming: Strongly disagree
Health and care systems can be frustrating and confusing without additional support	Health and care systems can be frustrating and confusing without additional support : Strongly agree	Health and care systems can be frustrating and confusing without additional support : Agree	Health and care systems can be frustrating and confusing without additional support : Neither	Health and care systems can be frustrating and confusing without additional support : Disagree	Health and care systems can be frustrating and confusing without additional support : Strongly disagree
Talking to another family who has a child with a similar condition to my own is / would be of great benefit	Talking to another family who has a child with a similar condition to my own is / would be of great benefit : Strongly agree	Talking to another family who has a child with a similar condition to my own is / would be of great benefit : Agree	Talking to another family who has a child with a similar condition to my own is / would be of great benefit : Neither	Talking to another family who has a child with a similar condition to my own is / would be of great benefit : Disagree	Talking to another family who has a child with a similar condition to my own is / would be of great benefit : Strongly disagree

6. To what extent do you agree with the following statements? As a result of Umbrella's support...

Space Cell	Strongly agree	Agree	Neither agree or disagree	Disagree	Strongly disagree
I had the information and advice I needed to make informed choices about my child's future	I had the information and advice I needed to make informed choices about my child's future : Strongly agree	I had the information and advice I needed to make informed choices about my child's future : Agree	I had the information and advice I needed to make informed choices about my child's future : Neither agree or disagree	I had the information and advice I needed to make informed choices about my child's future : Disagree	I had the information and advice I needed to make informed choices about my child's future : Strongly disagree
I have improved support networks	I have improved support networks : Strongly agree	I have improved support networks : Agree	I have improved support networks : Neither agree or disagree	I have improved support networks : Disagree	I have improved support networks : Strongly disagree
I am happier	I am happier : Strongly agree	I am happier : Agree	I am happier : Neither agree or disagree	I am happier : Disagree	I am happier : Strongly disagree
My family is stronger	My family is stronger : Strongly agree	My family is stronger : Agree	My family is stronger : Neither agree or disagree	My family is stronger : Disagree	My family is stronger : Strongly disagree
I feel less isolated	I feel less isolated : Strongly agree	I feel less isolated : Agree	I feel less isolated : Neither agree or disagree	I feel less isolated : Disagree	I feel less isolated : Strongly disagree
My child is happier	My child is happier : Strongly agree	My child is happier : Agree	My child is happier : Neither agree or disagree	My child is happier : Disagree	My child is happier : Strongly disagree
I felt less alone	I felt less alone: Strongly agree	I felt less alone: Agree	I felt less alone: Neither agree or disagree	I felt less alone: Disagree	I felt less alone: Strongly disagree
I felt more confident in my ability to manage my situation	I felt more confident in my ability to manage my situation : Strongly agree	I felt more confident in my ability to manage my situation : Agree	I felt more confident in my ability to manage my situation : Neither agree or disagree	I felt more confident in my ability to manage my situation : Disagree	I felt more confident in my ability to manage my situation : Strongly disagree
I felt back in control of my life	I felt back in control of my life : Strongly agree	I felt back in control of my life : Agree	I felt back in control of my life : Neither agree or disagree	I felt back in control of my life : Disagree	I felt back in control of my life : Strongly disagree
I had the emotional and practical support I needed	I had the emotional and practical support I needed : Strongly agree	I had the emotional and practical support I needed : Agree	I had the emotional and practical support I needed : Neither agree or disagree	I had the emotional and practical support I needed : Disagree	I had the emotional and practical support I needed : Strongly disagree
Enter another option	Other: Strongly agree	Other: Agree	Other: Neither agree or disagree	Other: Disagree	Other: Strongly disagree

7. What could be done to improve advice and support services for families of disabled children in Derbyshire?

8. What is the most valuable support Umbrella could provide to you and your family - both thinking back to the time your child was first diagnosed, and in an on-going capacity.

Ensuring we have access to up-to-date information and training about our child's diagnosis or condition
Help to think about the next stages of our child's development and the services needed
Access to additional services at the right time for our family and my child
Emotional support
Social outings for our whole family
Coffee mornings with other parents in similar situations to my own
Knowing where to go for advice on welfare rights, education and housing
Professional support, such as being there at hospital appointments , or providing expert advice and information
Other - Write In (Required) Please enter an 'other' value for this selection. * This question is required.

9. We would love to hear any feedback you have on the service you received from Umbrella to improve our services going forward. Please share any thoughts, comments or feedback below.

10. If you are open to sharing your experience of using Umbrella, and the impact it had on you and your family, we would very much appreciate you sharing your story below. If you would prefer to talk to someone in person about your story, please contact us on Ann.Rowlands@Umbrella.uk.net.

11. If you are open to Umbrella getting in touch with you in the future please leave your contact details below.

Name

Email Address

Phone Number

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