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Customer Satisfaction Survey - Specialty Care

Customer Satisfaction Survey

We would like to know about your experience at Realo Specialty Care Pharmacy in an effort to continuously improve our services. We appreciate your time and feedback!
 
1. How did you hear about Realo Specialty Care Pharmacy?
2. Which best describes your current prescription (or pharmacy) insurance?
3. Based on our customer service, how likely are you to recommend Realo to a friend or colleague? (0-Not Likely at All, 10-I tell everyone about Realo!)
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4. Which of the following best describes your use of our specialty pharmacy?
Please rate the employees at Realo in the following areas:
5. Promptness
Very DissatisfiedDissatisfiedNeutralSatisfiedVery Satisfied
6. Courtesy
Very DissatisfiedDissatisfiedNeutralSatisfiedVery Satisfied
7. Efficiency
Very DissatisfiedDissatisfiedNeutralSatisfiedVery Satisfied
8. Expertise
Very DissatisfiedDissatisfiedNeutralSatisfiedVery Satisfied
9. Enthusiasm
Very DissatisfiedDissatisfiedNeutralSatisfiedVery Satisfied
10. Professionalism
Very DissatisfiedDissatisfiedNeutralSatisfiedVery Satisfied
11. Are your ratings above based on the technician or pharmacist? (Select all that apply.)
Please rate your experience at Realo in the following areas:
 
12. Pharmacist available to talk to.
Very DissatisfiedDissatisfiedNeutralSatisfiedVery Satisfied
13. Convenience of getting prescriptions.
Very DissatisfiedDissatisfiedNeutralSatisfiedVery Satisfied
14. Medicine labels easy to read.
Very DissatisfiedDissatisfiedNeutralSatisfiedVery Satisfied
15. Medicine label instructions easy to understand.
Very DissatisfiedDissatisfiedNeutralSatisfiedVery Satisfied
16. Assistance with insurance payment (if applicable).
Very DissatisfiedDissatisfiedNeutralSatisfiedVery Satisfied
17. Help with getting patient copay assistance (if applicable).
Very DissatisfiedDissatisfiedNeutralSatisfiedVery Satisfied
18. How satisfied were you with the time it took to provide your prescription and/or any other services you required? 
Not at all SatisfiedNot very SatisfiedFairly SatisfiedVery Satisfied
19. Were you given the opportunity to talk to a pharmacist about your prescription(s)?
20. Using the scale below, please rate your overall satisfaction with Realo Specialty Care Pharmacy.
Very DissatisfiedDissatisfiedNeutralSatisfiedVery Satisfied
22. Thank you for taking the time to complete our survey!
This question requires a valid email address.