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KEEP GDPR Expert Speed and Quality Survey

Speed and Quality: How quickly and well do you respond to questions?

How important are fast response speed and high answer quality to customers? Enough to make these the most common reasons for refunds. Help us better understand how quickly and well you respond to questions, and blockers that you may have. Your feedback will help guide improvements that will better streamline your speed and quality.

1. What is your JustAnswer's username? *This question is required.

2. How important do you think response speed is for customers in your category?

*This question is required.

Not important at all	Somewhat unimportant	Important	Very important
Not important at all	Somewhat unimportant	Important	Very important

3. How quickly would you say you respond to a typical question? (Time from when a question is posted to when you send your first response, not full answer) *This question is required.

4. Assuming perfect conditions, how quickly COULD you respond to a typical question in your main categories? *This question is required.

5. What are the main blockers between how quickly you typically respond and how quickly you COULD respond? *This question is required.

Request Center issue (e.g. lags, doesn't refresh)
Active Request page issue (e.g. lags, locking issues)
Slow internet connection
Need to do research
Too busy
Unreliable equipment/devices
Don't know when I need to reply (not notified)
Other - Write In (Required) Please enter an 'other' value for this selection. * This question is required.

6. What improvements can we make to remove the response speed blockers you selected? *This question is required.

7. How important do you think answer quality is for customers in your category?

*This question is required.

Not important at all	Somewhat unimportant	Important	Very important
Not important at all	Somewhat unimportant	Important	Very important

8. What are the main blockers that prevent you from giving the best possible answer for every question? *This question is required.

Request Center issue (e.g. lags, doesn't refresh)
Active Request page issue (e.g. lags, locking issues)
Not enough knowledge on the topics asked
Too many questions
Not enough information from customers
Other - Write In (Required) Please enter an 'other' value for this selection. * This question is required.

9. What improvements can we make to remove the answer quality blockers you selected? *This question is required.