TCC - Case Closed

2. Based on your Customer Support interaction, how would you rate us on the following? *This question is required.Scale runs Poor (1) to Excellent (10)

Space Cell	1	2	3	4	5	6	7	8	9	10
Did we answer your questions accurately?	Did we answer your questions accurately?: 1	Did we answer your questions accurately?: 2	Did we answer your questions accurately?: 3	Did we answer your questions accurately?: 4	Did we answer your questions accurately?: 5	Did we answer your questions accurately?: 6	Did we answer your questions accurately?: 7	Did we answer your questions accurately?: 8	Did we answer your questions accurately?: 9	Did we answer your questions accurately?: 10
Did we understand your needs?	Did we understand your needs?: 1	Did we understand your needs?: 2	Did we understand your needs?: 3	Did we understand your needs?: 4	Did we understand your needs?: 5	Did we understand your needs?: 6	Did we understand your needs?: 7	Did we understand your needs?: 8	Did we understand your needs?: 9	Did we understand your needs?: 10
Did we provide timely responses?	Did we provide timely responses?: 1	Did we provide timely responses?: 2	Did we provide timely responses?: 3	Did we provide timely responses?: 4	Did we provide timely responses?: 5	Did we provide timely responses?: 6	Did we provide timely responses?: 7	Did we provide timely responses?: 8	Did we provide timely responses?: 9	Did we provide timely responses?: 10
Do you feel we were committed to you and your issue?	Do you feel we were committed to you and your issue?: 1	Do you feel we were committed to you and your issue?: 2	Do you feel we were committed to you and your issue?: 3	Do you feel we were committed to you and your issue?: 4	Do you feel we were committed to you and your issue?: 5	Do you feel we were committed to you and your issue?: 6	Do you feel we were committed to you and your issue?: 7	Do you feel we were committed to you and your issue?: 8	Do you feel we were committed to you and your issue?: 9	Do you feel we were committed to you and your issue?: 10
How would you rank your overall support experience?	How would you rank your overall support experience?: 1	How would you rank your overall support experience?: 2	How would you rank your overall support experience?: 3	How would you rank your overall support experience?: 4	How would you rank your overall support experience?: 5	How would you rank your overall support experience?: 6	How would you rank your overall support experience?: 7	How would you rank your overall support experience?: 8	How would you rank your overall support experience?: 9	How would you rank your overall support experience?: 10

3. Based on this experience, how likely are you to recommend our Customer Support team to a colleague/friend? *This question is required.

	0	1	2	3	4	5	6	7	8	9	10
Not Very Likely	0	1	2	3	4	5	6	7	8	9	10	Very Likely

4. Which software vendors provide you the best customer service?

• Tripwire
• Others (Please List) Please enter an 'other' value for this selection. * This question is required.