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When it comes to resolving conflicts:
Customer Service Culture is:
Customers who complain:
The best reward for your customer service representatives is:
What should the customer service representative do when a customer is yelling?
Why should a firm say they are sorry even if they feel the customer is wrong?
What would a monotone and flat voice indicate to a customer?
What final step can be taken to put your firm’s customer service above that of all others?
What should be the first thing to be done in problem solving?
What should be done at the end of a phone call with a customer after resolving an issue they had?
What is the disadvantage of email based customer service?
What approach should a firm take when they need to say ‘no’ to a customer?
How important is the tone of voice when talking to someone on the phone?